Full-time, Fixed Term position until 31/07/2023
Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About The Position:
The Global Experience Officer is responsible for supporting and promoting a range of innovative global experience programs delivered overseas on campus, on country and online. These programs are designed to inspire our commitment to equip all students with the cultural intelligence required to tackle the global challenges of the 21st century.
This will be achieved through providing efficient and effective day-to-day administrative support to coordinators and managers. This position provides general advice and support to key stakeholders, including students, external and internal stakeholders by phone, online and face-to-face, escalating more complex enquiries as required. The position is required to assist global experiences with the promotion, admission, preparation and completion of our global experience programs and events. The incumbent will also provide broad administrative support for the office and events.
To be successful in this position, you'll have:
Experience in a customer service environment role handling administrative tasks.
Demonstrated excellent interpersonal verbal and written communication skills including public speaking, the ability to communicate clearly, effectively, and sensitively in cross cultural contexts, ability to negotiate and resolve problems.
Demonstrated organisational and time management skills including ability to work under pressure, manage competing priorities to complete tasks in a timely manner with attention to detail and accuracy.
Demonstrated ability and capacity to engage new technologies, ability to use and learn relevant software and systems and proficiency using computer applications including word processing, spreadsheets.
Demonstrated ability to work co-operatively as a member of a team and to work with minimum supervision.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University's strategies related to RMIT's academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.
The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.
Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ‘ ' link below.
For further information about this position, please see Position Description below.
Job Description – Global Experience Officer
1 Feb 2023 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreakhere.
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