Gift Administration Senior Manager

University of Queensland
August 05, 2024
Offerd Salary:$130,046
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
  • Office of the Vice President (Advancement and Community Engagement)
  • Full-time (100%), permanent position
  • Base salary will be in the range $130,046.60 - $137,525.81+ 17% Superannuation
  • Based at our vibrant St Lucia Campus
  • About This Opportunity

    The Gift Administration Senior Manager is responsible for leading the strategic direction of all aspects of charitable gift management within the Advancement portfolio at the University of Queensland - from gift acceptance to monitoring gift use in accordance with donor intent. Referred to as the gift lifecycle, in this role you will be responsible for optimum technology and operations infrastructure across all touch points and ensuring that the perpetual motion of how donors intersect with the lifecycle at different times is continually optimised for donor centricity.

    Leading a team of between seven to nine persons, you will be responsible for developing and implementing the overall strategic direction and vision of the Gift Administration team and overseeing the establishment of a sustainable gifts administration infrastructure that will support the evolving growth and goals of Advancement. This will be undertaken within the context of managing day to day operations of gifts and funds administration and extensive collaboration with staff across fundraising, scholarships, Research, Legal, and Finance and Business Services.

    With broad latitude for independent action, key responsibilities will include:

    Team Leadership

  • Exercise Level 5 leadership and management responsibilities in accordance with the UQ leadership framework. In doing so, exemplify credibility, integrity and the UQ values and proactively address non-aligned behaviours.
  • Establish a shared strategic vision, direction, and goal setting for the Gift Administration team including values, operating principles and a culture of donor centricity
  • Prepare current and long-range program plans and strategies, operational goals, and annual budgets to be used strategically within the broader Advancement Services portfolio
  • Act as key strategist for team-wide procedures, policies, and responsibilities for gift architecture, quality, and governance in support of philanthropic goals and programmatic needs
  • Lead the Gift Administration team to continually strive for gift lifecycle improvements and innovations and to ensure cross team collaboration in all decision making to deliver on donor intent and ensure that all areas of gift lifecycle activities support the University's fundraising efforts.
  • Serve as lead on initiatives which impact Gift Administration including working closely with key business partners within Advancement and Community Engagement as well as other University faculties and institutes.
  • Management

  • Deliver a seamless program of work across the gift lifecycle from intake to financial donor reporting within existing and improved operating models in accordance with University, CASE, and other regulatory guidelines including:

  • gift acceptance, philanthropic eligibility, standards, polices, procedures

  • CRM gift entry, data integrity, automation of gifts entry from giving platforms, thank you and receipting, pledge entry and payments
  • funds establishment and management including endowments and funds use in a timely manner that align with donor intent

  • Responsible for high-touch, key elements of gift administration including gifts policy implementation and execution, VIP donor management and high- level oversight of endowed gifts creation and management

  • Oversee relationships with high-level stakeholders with various parts of UQ and act as senior point of contact and relationship manager for UQ Advancement partners, particularly Finance and Business Services, Scholarships and Legal.
  • Develop and implement an overarching plan for leveraging automated and technical solutions in support of the gift lifecycle, along with continual improvement for gift business rules and policies governing application of technical ecosystem
  • Responsible for risk management and security protocols related to the gift lifecycle and the overall accountability, reconciliation, integrity, and trust of donors' financial contributions to the university, including the wider disbursement of funds across UQ to be used as per donor intent.
  • Direct vision for and fulfillment of continual process enhancements and modification in alignment with technical and service solutions
  • Provide direct supervision to staff working closely to oversee and manage performance goals, reviews, and supervisory matters related to the program.
  • About UQ

    As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
  • 17% superannuation contributions
  • 17.5% annual leave loading
  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
  • UQ Study for Staff
  • On campus childcare options
  • Cheap parking (from just $5.75 a day)
  • Salary packaging options
  • About You
  • Post graduate qualification with a focus on finance, business, commerce or philanthropy/fundraising and/or an equivalent combination of relevant practical experience and or education / training.
  • Demonstrated advanced knowledge of Advancement and Community Engagement outcomes and capabilities, including gift lifecycle, gift processing, data quality and financial standards that meet donor-centric expectations and the financial requirements of the institution.
  • A curiosity-driven approach to developing solutions that meet both donor and business needs.
  • Outstanding relationship management skills and proven ability to develop and maintain positive, collaborative working relationships with a range of clients and internal stakeholders in a complex organisational environment.
  • Demonstrated understanding of policy, risk management and data governance requirements and how these issues intersect and operate within the organisation's overall Advancement infrastructure.
  • Strong verbal and written communication and documentation skills with the ability to present complex policy and procedural approaches in a simple and easily understood manner that addresses individual audience needs.
  • Demonstrated experience in managing diverse teams in a fast-operating environment with competing priorities and changing needs with the ability to manage work-flow efficiently and deliver outstanding client service.
  • Demonstrated ability to accurately apply judgement skills in all situations, especially related to management, donor issues, and budgets.
  • The successful candidate may be required to complete a number of pre- employment checks, including: right to work in Australia, criminal check, etc.


    For more information about this opportunity, please contact Mrs Jennifer Karlson [email protected] For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter summarising how your background aligns to the ‘About You' section
  • Resume
  • Other Information

    UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

    We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

    Applications close 5 August 2024 at 11.00pm AEST (R-40889). Please note that interviews have been tentatively scheduled for August.

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