GI RCS System Support Specialist

University of Alaska
September 18, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
GI RCS System Support Specialist
  • Job Number: 525440

  • Classification: Information Systems Professional 3A

  • Grade: Grade 80

  • Work type: Hybrid, On Campus, Staff Full-time

  • Administrative Unit: University of Alaska Fairbanks

  • School/Business unit: UAF Geophysical Institute

  • Location: Fairbanks

  • Categories: Information Systems/Technology, Engineering/Computer Science, Research/Science/Grants

  • Position Summary:

    Research Computing Systems (RCS), in the UAF Geophysical Institute (GI), is looking for a System Support Specialist to provide researcher assistance, linux system administration, and Windows/PC or Mac workstation support as part of our team of research cyberinfrastructure analysts and engineers. We are a dynamic group of IT professionals supporting a core set of cyberinfrastructure services for a wide variety of UAF research projects, as well as developing and maintaining specific systems for researchers. RCS team members work together as well as independently to ensure researchers have high performing and adaptable network, storage, compute, web, and hosted systems and services they can depend on to conduct their research. You will work with team members to support many researchers and their projects at a premier research institution, and enhance crucial research cyberinfrastructure services. We have a very flexible office environment and collaborate with multiple groups throughout the GI, UAF IT, and UA's Office of IT. YOU MUST BE A US CITIZEN AND PROVIDE THIS CONFIRMATION IN YOUR RESUME OR COVER LETTER.


    45Systems Administration and Services Support: Develop and maintain a baseline of expertise required to support systems/services and participate in on-call rotation. Perform day-to-day systems/services status reviews and troubleshooting. Document causes of failure and resolution of those failures. Quantify systems/services utilization trends. Report statistics to management. Install and update user software as requested. Ensure systems are secured and used in accordance with organizational policies and procedures . Recommend alternate options or changes to RCS systems/services to improve and meet researchers' needs. Provide support for GI researchers' and staff workstations and peripherals. Utilize RCS tools and processes (wiki, JIRA, team meetings, etc.) for reporting and documenting system and user updates/issues. Maintain up-to-date system procedures that can be followed by system, storage and network staff as required. Participate in scheduled outages through planning and executing work in the data center. Assist or provide guidance to researchers and staff with questions/issues including problem diagnosis. Maintain technical currency and awareness of technological advances relating to RCS systems/services.Essential

    5Research and Planning: Attend conferences, workshops, seminars, classes as time and budget allow. Complete online training through Pluralsight and other services. Track industry trends and share information concerning new technologies of interest. Evaluate and report on new technologies of interest. Work with organization and other units to research and/or implement new technologies.Essential

    50Researcher Support and Communication: Coordinate and provide technical and administrative support including service desk triage via email/phone/in- person, workstation maintenance, network connectivity, projects database updates, monitoring and fulfilling account and project requests. Consult with researchers and staff regarding Research Computing Systems (RCS) capabilities and procedures. Respond to inquiries regarding RCS systems/services and research information technology trends. Instruct researchers on access to or operation of RCS systems/services. Provide adequate prior notification for planned system/service impacts to normal operations. Track, evaluate, and modify internal and external RCS web content to update current events and document changes to RCS systems/services. Make recommendations for major content changes or systems/services upgrades.Essential

    The Geophysical Institute is a research-driven organization at the University of Alaska Fairbanks. The university offers an attractive work environment and strong benefits including retirement and health insurance, generous leave policies, and tuition waivers for UAF courses. The Geophysical Institute is committed to equity, inclusion, and accountability and values the open sharing of different perspectives. We support a respectful and welcoming environment and a commitment to serving Alaska and Alaskans with strong applied science. Career growth and professional development are expected and encouraged.

    As a public, regional, comprehensive university, UAF is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, members from marginalized communities, individuals with disabilities, and veterans to apply.

    Knowledge, Skills, Abilities:

  • Knowledge of information technologies including hardware and software, networking, system administration, database development and administration, data and network security, programming, system analysis and integration, high performance computing, large data storage, Linux system administration, IT customer support.
  • Ability to analyze a routine situation and formulate problem resolutions.
  • Knowledge of multiple IT systems and ability to understand how IT systems relate to one another.
  • Knowledge of and ability to combine inter-relationships between disparate problems and formulate solutions.
  • Ability to formulate problem resolution.
  • Ability to analyze unusual, nonroutine or complex situations and problems and devise alternate strategies for solutions.
  • Ability to understand needs of end users, specifically researchers.
  • Ability to deliver results for the organization.
  • Ability to articulate software architectures and to capture and possibly redefine business requirements.
  • Ability to guide and mentor peers on tasks related to their area of expertise.
  • Ability to work in a team environment.
  • Prioritization and organization skills.
  • Effective verbal and technical writing communication skills.
  • Ability to write and maintain good technical documentation.
  • Ability to work scheduled periods of 24x7 on-call support.
  • Ability to troubleshoot and deploy computer hardware and software.
  • Technical skills to include advanced computer system design and testing.
  • Ability to learn and implement IT security best practices and methods.
  • Ability to write shell scripts in bash and/or program in C, C++, Perl, Python, or Ruby.
  • Ability to troubleshoot and deploy peripheral hardware systems.
  • Knowledge and use of multiple computer platforms (i.e. Linux, Windows, MacOS).
  • Required Experience & Education:

    Bachelors of Science in Computer Science, Information Technology, Software Development, or a science research field, or an equivalent combination of education and experience.

    1-3 years of professional Linux, OS X, or Windows systems administration or an equivalent combination of education and experience.

    Salary Information:

    This position is full-time, Grade 80, term-funded, exempt, 12-month position complete with a competitive salary and UA employee benefits package. New hires will be placed on the UA staff salary schedule, based on education and experience.

    Special Instructions to Applicants:

    Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

    This position will be physically located at the UAF campus in Fairbanks, Alaska. While there may be a current opportunity for remote work, the successful finalist will be expected to report to duty at the UAF office no later than 60 days from written notice provided by the university.

    Applications will be reviewed on a rolling basis until a successful candidate is identified.

    Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified


    This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

    The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

    UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.

    The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

    Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

    If you need assistance applying to this posting, please contact GI - Office of Human Resources at 907-474-7357 or at [email protected].

    Advertised: 18 Aug 2023 Alaskan Daylight Time Applications close: Open until filled

    Apply now

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