Full-Time Business Services Representative
Category: Professional
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Department: MassHire
Locations: Haverhill, MA
Posted: Jan 5, 2023
Closes: Open Until Filled
Type: Full-time
Ref. No.: 269053
Position ID: 157504
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Job Description:
Full-Time Business Services Representative (2 positions available) :
Senior Staff Assistant; MassHire; 37.5 hours per week; Non - Unit Professional
Position
The business services representative (BSR) is the primary point of contact
and the local subject matter expert for businesses within their assigned
Industry Sector Team (IST). The BSR will market and promote the services of
the MassHire Merrimack Valley Career Center and MassBizWorks to employers and
other interested parties in the workforce development area; develop and
implement promotional programs; conduct assessments of businesses to identify
workforce development needs; gather and disseminate labor market information
related to their assigned industry(s); provide technical assistance
concerning recruitment of career center clients; establish and maintain
working relationships with employers; plan and organize job fairs,
recruitments and employer information sessions; establish and maintain a data
bank of information on local employers; assist career center staff by
soliciting employment opportunities for specific clients and perform related
duties as required. The BSR will cultivate lasting and strong relationships
with employers within the MassHire Merrimack Valley service area.
REPORTS TO: Career Center Executive Director
SCHEDULE: Hybrid work schedule including 2-3 days in-person and 2-3 days
remote work.
RESPONSIBILITIES:
Market and promote career center services and programs to area employers
and other interested parties by visiting businesses and other locations to
explain and describe career center programs and services, determine
business needs, connect business customers with needed state resources,
and solicit employer participation and obtain employment opportunity
listings (Job Orders) that meet established guidelines and standards
with regard to content in order to adequately serve the career center's
job seeking customers.
Market business services and MassBizWorks to employers (i.e.; grant
applications, tax incentives and other state and federal services and
incentives to assist employers in meeting their needs).
Conduct group presentations (in and out of the office) to explain career
center programs and services to employers, community organizations, job
seekers, and the general public and to assist them in using such programs
and services.
Market and promote fee-based services to area employers (i.e.: job fairs
and recruitments).
Work with local businesses to develop apprenticeship and on-the-job
training opportunities to assist them with their workforce needs.
Create, develop and facilitate presentations to large groups of employers
and job seekers to promote career center services and coordinate and
facilitate focus groups.
Utilize online tools (i.e.: Burning Glass/Labor Insight, ONet, MassCIS,
etc.) to research local labor market information and trends to understand
the needs of businesses with the workforce development area and present
those findings to employers and career center staff.
Implement programs designed to promote the services of the career center
through the use of local print and electronic media to inform the public
and employers of available agency services and programs.
Provide technical assistance and act as a problem-solving liaison for
employers with unfilled employment opportunities by suggesting solutions
such as restructuring job requirements, positive recruitment, inter-area
recruitment etc. to better utilize career center resources.
Ensure that the career center staff is aware of the employer needs and job
order specifications to facilitate the prompt and effective servicing of
job orders. Work collaboratively with IST employment counselor and
recruiter colleagues.
Plan, organize, and conduct job fairs, recruitments and employer
information sessions to provide large scale labor exchange opportunities
for both employers and job seekers.
Establish and maintain a data bank of information on local area employers
within assigned industry(s) through on-site visits to facilitate the
placement of career center customers and the filling of employer needs;
record and update information on appropriate forms and input data as
necessary via computer to maintain various computerized information
systems (ie: MOSES).
Establish and maintain effective working relationships with peers,
supervisors, and career center partners.
Actively participate in career center teams to improve quality of services
to employers and job seekers. Contribute suggestions and ideas that create
and promote a positive work culture.
Participate in staff development and cross training opportunities that
expand and support functional skills and promote professional growth.
The Classification Specification is available at:
https: // www. mass.edu/shared/classificationspecs/specsmccc/Senior Staff
Assistant - HB 1212.doc
Requirements:
MINIMUM QUALIFICATIONS:
Bachelor's degree from an accredited institution or a minimum of two (2)
years experience in sales or marketing
Strong oral and written communication skills
Computer skills, including Word, Excel, Power Point, and Outlook
Access to reliable transportation including proper vehicle insurance
maintenance
Ability to travel within the greater Merrimack Valley (including Lowell)
PREFERRED QUALIFICATIONS:
Bilingual English/Spanish strongly preferred
Experience in human resources and hiring
Knowledge of regional employment and workforce trends
Knowledge of workforce development
Experience in working with regional chambers of commerce and knowledge of
regional business community
Experience in job development, (selling) sales, and marketing services,
HR, products to employers
Ability to interact with a wide range of individuals and personalities and
to work with minimal supervision
Social media skills and ability to create and convey marketing material on
social media platforms to promote events and programs
Experience working with and supporting a culturally diverse population
BACKGROUND CHECK : Candidates will be required to pass a CORI and SORI
check as a condition of employment.
COVID-19 VACCINATION REQUIREMENT: Candidates for employment should be
aware that all Northern Essex Community College students, faculty and staff
have been fully vaccinated since January 3, 2022. Accordingly, initial
employment is dependent upon receipt and verification of full vaccination
status records; details of how to fulfill vaccine record verification
requirements will be provided during the hire and onboarding process.
Additional Information:
SALARY: Anticipated salary range is $54,000.00 to $58,000.00 annually.
Includes a complete fringe benefit package such as competitive health
insurance, free dental insurance, basic life insurance, long-term disability
insurance, paid sick, vacation and personal leave, educational benefits for
employee/spouse/dependents, and excellent retirement benefits.
ANTICIPATED START DATE: ASAP
Application Instructions:
TO APPLY: To be considered for this position you must submit a cover
letter & resume online.
POST # : 269053
Northern Essex Community College is an affirmative action/equal opportunity
employer and does not discriminate on the basis of race, creed, religion,
color, gender, gender identity, sexual orientation, age, disability, genetic
information, maternity leave, military service and national origin and any
other protected class in its education programs and activities as required by
Title IX of the Educational Amendments of 1972, the American with Disabilities
Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the
Civil Rights Act of 1964, and other applicable statues and college policies.
The College prohibits sexual harassment, including sexual violence. The
following person has been designated to handle inquiries regarding Americans
with Disabilities Act, the Rehabilitation Act and related statutes and
regulations, Affirmative Action, non-discrimination policies, and Title IX
compliance/sexual harassment: Assistant Director of Human Resources, Elizabete
Trelegan B-219,
978-556-3928/ [email protected] Inquiries or complaints concerning
discrimination, harassment, retaliation or sexual violence shall be referred
to the College's Affirmative Action Officer/Title IX Coordinator, the
Massachusetts Commission Against Discrimination, the Equal Employment
Opportunities Commission or the United States Department of Education's Office
for Civil Rights.
Prospective employees are encouraged to review the College's Annual Security
Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus
Security Policy and Campus Crime Statistics Act, which can be found on the
disclosure page of the College's website at: https:// www. necc.mass.edu/clery
