Full-Time Business Services Representative

Northern Essex Community College
February 19, 2023
Offerd Salary:$54,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Full-Time Business Services Representative

Category: Professional Subscribe: Department: MassHire Locations: Haverhill, MA Posted: Jan 5, 2023 Closes: Open Until Filled Type: Full-time Ref. No.: 269053 Position ID: 157504


Job Description:

Full-Time Business Services Representative (2 positions available) : Senior Staff Assistant; MassHire; 37.5 hours per week; Non - Unit Professional Position

The business services representative (BSR) is the primary point of contact and the local subject matter expert for businesses within their assigned Industry Sector Team (IST). The BSR will market and promote the services of the MassHire Merrimack Valley Career Center and MassBizWorks to employers and other interested parties in the workforce development area; develop and implement promotional programs; conduct assessments of businesses to identify workforce development needs; gather and disseminate labor market information related to their assigned industry(s); provide technical assistance concerning recruitment of career center clients; establish and maintain working relationships with employers; plan and organize job fairs, recruitments and employer information sessions; establish and maintain a data bank of information on local employers; assist career center staff by soliciting employment opportunities for specific clients and perform related duties as required. The BSR will cultivate lasting and strong relationships with employers within the MassHire Merrimack Valley service area.

REPORTS TO: Career Center Executive Director

SCHEDULE: Hybrid work schedule including 2-3 days in-person and 2-3 days remote work.


  • Market and promote career center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe career center programs and services, determine business needs, connect business customers with needed state resources, and solicit employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards with regard to content in order to adequately serve the career center's job seeking customers.
  • Market business services and MassBizWorks to employers (i.e.; grant applications, tax incentives and other state and federal services and incentives to assist employers in meeting their needs).
  • Conduct group presentations (in and out of the office) to explain career center programs and services to employers, community organizations, job seekers, and the general public and to assist them in using such programs and services.
  • Market and promote fee-based services to area employers (i.e.: job fairs and recruitments).
  • Work with local businesses to develop apprenticeship and on-the-job training opportunities to assist them with their workforce needs.
  • Create, develop and facilitate presentations to large groups of employers and job seekers to promote career center services and coordinate and facilitate focus groups.
  • Utilize online tools (i.e.: Burning Glass/Labor Insight, ONet, MassCIS, etc.) to research local labor market information and trends to understand the needs of businesses with the workforce development area and present those findings to employers and career center staff.
  • Implement programs designed to promote the services of the career center through the use of local print and electronic media to inform the public and employers of available agency services and programs.
  • Provide technical assistance and act as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, positive recruitment, inter-area recruitment etc. to better utilize career center resources.
  • Ensure that the career center staff is aware of the employer needs and job order specifications to facilitate the prompt and effective servicing of job orders. Work collaboratively with IST employment counselor and recruiter colleagues.
  • Plan, organize, and conduct job fairs, recruitments and employer information sessions to provide large scale labor exchange opportunities for both employers and job seekers.
  • Establish and maintain a data bank of information on local area employers within assigned industry(s) through on-site visits to facilitate the placement of career center customers and the filling of employer needs; record and update information on appropriate forms and input data as necessary via computer to maintain various computerized information systems (ie: MOSES).
  • Establish and maintain effective working relationships with peers, supervisors, and career center partners.
  • Actively participate in career center teams to improve quality of services to employers and job seekers. Contribute suggestions and ideas that create and promote a positive work culture.
  • Participate in staff development and cross training opportunities that expand and support functional skills and promote professional growth.
  • The Classification Specification is available at: https: // www. mass.edu/shared/classificationspecs/specsmccc/Senior Staff Assistant - HB 1212.doc
  • Requirements:


  • Bachelor's degree from an accredited institution or a minimum of two (2) years experience in sales or marketing
  • Strong oral and written communication skills
  • Computer skills, including Word, Excel, Power Point, and Outlook
  • Access to reliable transportation including proper vehicle insurance maintenance
  • Ability to travel within the greater Merrimack Valley (including Lowell)

  • Bilingual English/Spanish strongly preferred
  • Experience in human resources and hiring
  • Knowledge of regional employment and workforce trends
  • Knowledge of workforce development
  • Experience in working with regional chambers of commerce and knowledge of regional business community
  • Experience in job development, (selling) sales, and marketing services, HR, products to employers
  • Ability to interact with a wide range of individuals and personalities and to work with minimal supervision
  • Social media skills and ability to create and convey marketing material on social media platforms to promote events and programs
  • Experience working with and supporting a culturally diverse population
  • BACKGROUND CHECK : Candidates will be required to pass a CORI and SORI check as a condition of employment.

    COVID-19 VACCINATION REQUIREMENT: Candidates for employment should be aware that all Northern Essex Community College students, faculty and staff have been fully vaccinated since January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

    Additional Information:

    SALARY: Anticipated salary range is $54,000.00 to $58,000.00 annually. Includes a complete fringe benefit package such as competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.


    Application Instructions:

    TO APPLY: To be considered for this position you must submit a cover letter & resume online.

    POST # : 269053

    Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

    Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https:// www. necc.mass.edu/clery

    From this employer

    Recent blogs

    Recent news