Frontline Support Assistant, Library and Cultural Services

University of Essex
November 29, 2022
Offerd Salary:£19,578- £21,197
Working address:N/A
Contract Type:Other
Working Time:Part time
Working type:N/A
Job Ref.:N/A

Job title

Frontline Support Assistant, Library and Cultural Services

Job reference


Application closing date





£19,578- £21,197 per annum (pro-rata for part-time)

Employment type

Fixed-term, Part-time

Job category/type




Job description


This is an exciting opportunity to join our Library team at The Forum, Southend. The Forum is a shared facility with Southend City Council and South Essex College who we work closely with to provide excellent library and customer services to our students and staff. The Southend Campus Library team at The Forum is part of the University of Essex Library and Cultural Services, encompassing 3 libraries at our campuses at Colchester, Southend and Loughton.

Duties of the Role

We are looking for an enthusiastic, customer-oriented individual to support the Southend Campus Librarian in providing user focused library services at the Southend campus. The successful candidate will provide a warm welcome at the Info Point desk in The Learning Hub and support University students and staff with library and IT enquiries. They will be actively involved in engaging students and staff and promoting the library services. They will assist with Library inductions and user-engagement activities and should be proactive and able to use their own initiative.

Skills and qualifications required

The post-holder will possess excellent customer service skills and have experience working in a customer-oriented environment. They should be confident using IT and have knowledge of and experience using Microsoft Office applications. The ideal candidate will be reliable and have a flexible and positive attitude.

They will be a team player and have excellent communication skills. A knowledge of library systems and experience working in a library environment is desirable, but training will be provided. Education to A-Level standard or equivalent is essential to this role.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.

Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please contact [email protected]

More information: Working at the University

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