Venue Services, Broad Street, Oxford, OX1 3BG
The Bodleian Libraries is looking for a Front of House Supervisor who is passionate about customer service. As a Supervisor you will work with a high achieving team from varied backgrounds, delivering a world class service for every visitor.
Putting customer service first, you will lead the Front of House team by example and be enthusiastic and strive to give visitors a memorable experience. You will be proactive, a confident people-person, and an excellent problem solver.
You will have experience of keeping calm under pressure in a customer focused environment. You will also have clear communication skills with an ability to relate to visitors of all ages and nationalities, key stakeholders and the Front of House team.
You will alternate between supervising and covering service point positions on a daily staffing rota. It is therefore important that you are an effective and supportive team player at all times.
This is a permanent, full time position working 36.5 hours per week to a rota with two other Supervisors. This will involve regular weekend working.
You will be required to upload a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs will not be considered.
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example shared parental leave.
Only applications received online before 12.00 midday (GMT/BST) on Monday 5 December 2022 can be considered. Interviews are expected to take place during the week commencing Monday 12 December 2022.
Contact Person : Recruitment Team Vacancy ID : 161941 Contact Phone : Closing Date & Time : 05-Dec-2022 12:00 Pay Scale : STANDARD GRADE 4 Contact Email : firstname.lastname@example.org Salary (£) : 23715-27131 per annum