Flow Coordinator

Flow Coordinator Band 4

Main area

Endoscopy

Grade

Band 4

Contract

Fixed term: 6 months

Hours

Full time

Part time

37.5 hours per week (Minimum 30hrs per week)

Job ref

188-OTH3353

Site

Southampton General Hospital

Town

Southampton

Salary

£23,949 - £26,282 pa pro rata

Salary period

Yearly

Closing

02/02/2023 23:59

Interview date

07/02/2023

Job overview

We have an exciting opportunity for a second Flow Coordinator for a fixed term of 6 months to join the Endoscopy unit. We are looking for somebody with Endoscopy experience who is an organised and reliable individual with excellent problem solving skills to join our busy Endoscopy Department at University Hospital Southampton.

Your main role would be the effective and efficient flow of elective day case, inpatients and emergency patients through the department reporting to the Nurse Coordinator, Senior Sisters and the Operational Manager.

The post holder will be required to work flexibly - Monday to Friday between the hours of 8am and 6pm with the occasional weekend working.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

Detailed job description and main responsibilities Your Responsibilities What you'll do

Be responsible for providing accurate information relating to patient flow within Endoscopy Department, highlighting when bottlenecks are likely to occur.

Be the point of contact for patients requiring emergency endoscopy procedures, liaising with clinicians, nursing staff, intensive care and Theatre Coordinators to ensure patients are seen within a suitable timeframe.

Identify and pre-empt daily endoscopic equipment issues and escalating to the nurse coordinator.

Be the point of contact for inpatient flow liaising with Endoscopy Clinicians, wards, ITU and theatre coordinators to facilitate patient procedures escalating to the Operational Team when demand on the service is problematic.

Be responsible for the bed booking process for elective day cases on a daily basis in conjunction with the Endoscopy Coordinator. You will ensure that site management and operational teams receive the daily bed requirements for Endoscopy escalating issues to the Operational Team.

We are looking for an individual who can demonstrate:

Knowledge of the Endoscopy Unit

Knowledge of hospital data systems and previous experience with patient flow coordination or bed management would be an advantage.

You will need to be an excellent communicator, confident and appropriately assertive when dealing with clinical and managerial colleagues of all levels.

You will have the ability to remain calm under pressure whilst managing competing demands.

You will be able to work independently, show initiative and prioritise your workload, but be able to recognise when you need to escalate issues or seek support

You will ideally have experience of working in the NHS or other acute healthcare setting and an awareness of the challenges which affect patient flow

Additional information

Interviews will be held on Tuesday 7th Feb 2023.

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications Essential criteria

Literacy & numeracy skills to GCSE (or equivalent) level

NVQ Level 3 or equivalent experience Administration

Competent and experienced in the use of Microsoft Office Packages

Ability and willingness to learn new IT processes and systems

Ability and willingness to undertake on the job training

To demonstrate ability to develop and refine new processes to improve current systems

Experience Essential criteria

Experience of working in a busy environment.

Proficient in the use of all hospital computerised patient systems

Desirable criteria

Aware of challenges which will affect patient flow within a ward or clinical unit. Knowledge of completing Root Cause Analysis

Supervision of staff

Skills Essential criteria

Attention to detail.

Excellent communication skill to enable liaison with individuals from all levels of the organisation

Able to prioritise own workload and work to deadlines

Able to learn and assimilate information quickly

Ability to work under pressure

Ability to work independently

Excellent problem-solving skills

Special requirements Essential criteria

Reliability – good time keeping.

Flexibility – able to work flexibly to accommodate peaks and troughs of activity

Values Essential criteria

Able to demonstrate behaviours that meet the Trust Values Patients First

Able to demonstrate behaviours that meet the Trust Values Always Improving

Able to demonstrate behaviours that meet the Trust Values Working Together

Evidence of work/ life balance

Interests / activities indicating teamwork, leadership, stress management

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

Head to our careers portal thinkuhs.co.uk where you'll find information about:

- Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

Getting to work - our travel promise

Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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Employer certification / accreditation badges Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Job Description (PDF, 298.0KB)

Personal Specification (PDF, 213.1KB)

Apply online now

Further details / informal visits contact

Name

Luan Cowlishaw

Job title

Nurse Lead Endoscopy

Email address

[email protected]

Telephone number

02381 204441

Additional information

Adam Jackson

Operational Manager

[email protected]

If you have problems applying, contact

Address

 If you have problems with the

online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

Telephone

 01629 690826