Fitness Officer

University of Stirling
November 26, 2023
Contact:N/A
Offerd Salary:£22,681-£24,533
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Fitness Officer Apply Post Details

Full time Open ended

The closing date for applications is midnight on Sunday 26 November 2023. Interviews are expected to take place on Thursday 07 December 2023.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges.

There will be opportunities to deliver personal training as part of this role (relevant Level 3 personal training qualification required). For more information, please [email protected].

Description of Duties

Instruction

  • Perform new member inductions and explain and demonstrate the need for correct training and technique purposes
  • Follow operational procedures in the use of the equipment to provide fitness programmes for members
  • Perform basic fitness tests on members to give advice and feedback regarding health and fitness status
  • Prepare personal exercise plans for members that assist them achieve their health and fitness goals
  • Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness
  • Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers
  • Customer Relations

  • Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users
  • Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times
  • Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption
  • Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable
  • Deal with customer comments to ensure high levels of customer satisfaction at all times
  • Other

  • Promote and be part of a continuous improvement culture set within a student centred environment
  • Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction
  • Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures
  • Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events
  • Assist with the delivery of departmental and university wide events, for example, Freshers' Week, Open Days, Dumyat Hill Race and Campus 5k
  • Embed the University's core values of excellence, openness and ambition
  • Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times
  • Ensure that all University policies and procedures are adhered to
  • Carry out any other duties, which are appropriate to the post as may be reasonably requested
  • Essential Criteria

    Qualifications/Education

  • NVQ Level II or equivalent award in fitness instructing (Gym) or equivalent recognised by the Registry of Exercise Professionals (REPS) and Skills Active
  • Willing to undertake relevant training, as required for the role
  • First Aid Qualification
  • Experience

  • Good Working knowledge of Health & Fitness including the delivery of induction systems, fitness testing and personal exercise programmes
  • Knowledge

  • Knowledge of basic maintenance of health and fitness equipment
  • Opening and closing procedures
  • Understanding of Health & Safety Legislation
  • Skills and Attributes

  • Must have the ability to lead and motivate others
  • Work well as a team player
  • Excellent interpersonal skills
  • Demonstrable organisation and planning skills
  • Excellent verbal and written communication skills
  • Committed to a high quality service delivery
  • Other

  • Required to cover operational hours as necessary
  • Willingness to support the wider Sports Development Service team
  • A positive and energetic outlook
  • Ability of act corporately
  • Desirable Criteria

    Qualifications/Education

  • Relevant qualification to teach group fitness classes
  • NVQ Level III Advanced Instructor or Personal Trainer Award recognised by the Registry of Exercise Professionals (REPS) and Skills Active
  • Experience

  • Experience of working and operating within a busy large-scale fitness complex
  • Practical teaching experience in a range of group activity classes
  • Knowledge

  • Knowledge of University Sport & Fitness
  • Experience of generation of sales and retention within the fitness sector
  • Skills and Attributes

  • Actively involved in sport and fitness
  • Interest in University Sport
  • About Us

    As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

    2022/23 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

    We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Job number

    SERV01800

    Contract Type

    Open Ended

    Posting End Date

    26-Nov-2023

    Location:

    Stirling Campus

    Grade

    Grade4 £22,681-£24,533 p.a.

    Faculty/Service

    Sports Development Service Post Details

    Full time Open ended

    The closing date for applications is midnight on Sunday 26 November 2023. Interviews are expected to take place on Thursday 07 December 2023.

    There is an expectation that work will be undertaken in the UK.

    This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

    This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges.

    There will be opportunities to deliver personal training as part of this role (relevant Level 3 personal training qualification required). For more information, please [email protected].

    Description of Duties

    Instruction

  • Perform new member inductions and explain and demonstrate the need for correct training and technique purposes
  • Follow operational procedures in the use of the equipment to provide fitness programmes for members
  • Perform basic fitness tests on members to give advice and feedback regarding health and fitness status
  • Prepare personal exercise plans for members that assist them achieve their health and fitness goals
  • Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness
  • Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers
  • Customer Relations

  • Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users
  • Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times
  • Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption
  • Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable
  • Deal with customer comments to ensure high levels of customer satisfaction at all times
  • Other

  • Promote and be part of a continuous improvement culture set within a student centred environment
  • Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction
  • Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures
  • Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events
  • Assist with the delivery of departmental and university wide events, for example, Freshers' Week, Open Days, Dumyat Hill Race and Campus 5k
  • Embed the University's core values of excellence, openness and ambition
  • Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times
  • Ensure that all University policies and procedures are adhered to
  • Carry out any other duties, which are appropriate to the post as may be reasonably requested
  • Essential Criteria

    Qualifications/Education

  • NVQ Level II or equivalent award in fitness instructing (Gym) or equivalent recognised by the Registry of Exercise Professionals (REPS) and Skills Active
  • Willing to undertake relevant training, as required for the role
  • First Aid Qualification
  • Experience

  • Good Working knowledge of Health & Fitness including the delivery of induction systems, fitness testing and personal exercise programmes
  • Knowledge

  • Knowledge of basic maintenance of health and fitness equipment
  • Opening and closing procedures
  • Understanding of Health & Safety Legislation
  • Skills and Attributes

  • Must have the ability to lead and motivate others
  • Work well as a team player
  • Excellent interpersonal skills
  • Demonstrable organisation and planning skills
  • Excellent verbal and written communication skills
  • Committed to a high quality service delivery
  • Other

  • Required to cover operational hours as necessary
  • Willingness to support the wider Sports Development Service team
  • A positive and energetic outlook
  • Ability of act corporately
  • Desirable Criteria

    Qualifications/Education

  • Relevant qualification to teach group fitness classes
  • NVQ Level III Advanced Instructor or Personal Trainer Award recognised by the Registry of Exercise Professionals (REPS) and Skills Active
  • Experience

  • Experience of working and operating within a busy large-scale fitness complex
  • Practical teaching experience in a range of group activity classes
  • Knowledge

  • Knowledge of University Sport & Fitness
  • Experience of generation of sales and retention within the fitness sector
  • Skills and Attributes

  • Actively involved in sport and fitness
  • Interest in University Sport
  • About Us

    As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

    2022/23 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

    We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

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