Financial Aid Advisor

Taylor University
March 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Financial Aid Advisor

Tracking Code


Job Description

Mission and Commitment

Taylor's mission is to develop servant-leaders marked with a passion to minister Christ's redemptive love, grace, and truth to a world in need.

As a community, Taylor faculty, staff, and students commit to living out Christ's love and truth in the here and now. We worship together, serve one another, and grow in faith as we learn in the classroom, on the field, at chapel, and anywhere else we're doing Life Together.

Position Summary

The Financial Aid Advisor contributes to the University's mission by providing key support for financial aid processes that enable students to obtain a Taylor education. She/he facilitates cohesive office operations, serving as the primary point-of-contact for initial communications with current and prospective students and parents regarding financial aid matters. The Advisor ensures systems and files are maintained so that the financial aid team, students, and parents have complete and accurate information; communicates with campus stakeholders regarding scholarships; and interfaces with external parties regarding tuition waivers and church matching programs.

Duties and Responsibilities

This position is primarily responsible to:

  • Testify to personal experience of salvation in Jesus Christ, affirm belief in the University's Statement of Faith, abide by and practice our Life Together Covenant, and both personally agree with and support the Foundational Documents of Taylor University.
  • Establish and maintain a warm and professional environment to all guests to the Financial Aid office, including welcoming visitors, answering phones and emails, and serving as first point of contact for answering questions.
  • Provide administrative support for the Financial Aid office including scheduling meetings and appointments, and ensuring proper working order of office equipment and supplies.
  • Coordinate interoffice and external correspondence, including sending award letter notifications and information requests; financial aid updates and reminders; notices of exit loan counseling; and application information mass mailings.
  • Administrate database functions, ensuring accurate data for financial aid team; this includes importing data for undergraduate and graduate students; auditing data and cleaning up errors and duplicates; and ensuring documentation received is logged in the system and files.
  • Perform preliminary screening of financial aid application materials for completion.
  • Create and maintain the Church Matching Grant program database; this includes processing pledge forms and payments and answering program questions.
  • Assist parents and students in resolving discrepancies with billing statements and award letters.
  • Ensure campus stakeholders have relevant scholarship information for internal and external communication.
  • Coordinate applications and correspondence for tuition waiver exchange programs.
  • Collaborate with Vocational Rehabilitation offices on reporting and securing funds for eligible students.
  • Other duties as assigned.
  • Education and Experience

  • High school degree or equivalent.
  • 2-3 years relevant work experience, required.
  • Skills and Competencies

  • Excellent customer service skills.
  • Clear, direct, timely, and compassionate written and verbal communication style.
  • Competent in utilizing various computer software, including database systems, and Microsoft Office suite; ability and willingness to learn new software programs.
  • Detail-oriented and able to identify errors in own work, self-correcting as needed.
  • Possess solid organizational and task management skills.
  • Ability and willingness to learn financial aid terms and details.
  • Adaptable and flexible to change tasks quickly; collaborative team player who can also work independently.
  • Ability to work with sensitive information and maintain confidentiality.
  • Special Requirements

  • Physical Demands
  • No or very limited physical effort is required.
  • Work Environment
  • Work is normally performed in a typical interior / office work environment.
  • Environmental Conditions
  • No or very limited exposure to physical risk.
  • This position is full-time, non-exempt, and located in Upland, Indiana.

    Interested candidates should attach a cover letter, resume, and transcripts. All materials will remain confidential. The University is keenly interested in diversifying its staff and strongly encourages women and members of minority groups to apply. Evaluation of applications will begin immediately and continue until the position is filled. Taylor University complies with federal and state guidelines for nondiscrimination in employment.

    Please be prepared to answer the following questions when you apply for this position:

  • What is your personal faith journey/Christian testimony?
  • What are the most significant implications of your faith commitment to your life today?
  • Please list other experiences and skills, which especially qualify you for this position at Taylor University.
  • What do you perceive to be your personal gifts, strengths, capabilities and limitations as they relate to the position for which you are applying?
  • Job Location

     Upland, Indiana, United States

    Position Type



    Freimuth Adminstration Building

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