Finance Shared Services Officer

Macquarie University
December 01, 2022
Offerd Salary:$76,908 to $87,443
Working address:N/A
Contract Type:fixed-term ole Based
Working Time:Full time
Working type:N/A
Job Ref.:N/A

The Office of Financial Services is seeking a qualified and experienced Finance Shared Services Officer to support the Revenue Services team until June 2023.

• From $76,908 to $87,443 (HEW Level 5), plus 17% employer's superannuation and annual leave loading. • Full time, fixed-term role. Based at Wallumattagal campus, North Ryde. • High performing team. Hybrid working arrangement.


The Office of Financial Services (OFS) is seeking a suitably qualified and experienced Finance Shared Services Officer to join the Revenue Services team to provide critical support with student ledger and student services area including managing student enquiries, processing of student loans, grants, refunds and account adjustments.

Reporting to the Revenue Manager, you will be responsible for:

  • Processing transactions into the relevant student administration and finance systems, which may include receipting of student payments, adjustments to student financial transactions and journals.
  • Reconciling student account transactions and seek approval for amendments, as required.
  • Responding to and investigating or escalating queries from multiple stakeholders (staff, student & external) concerning Student Fee and Finance Shared Service activities.
  • Managing debt collection processes, including planning, monitoring, reporting and analysis.
  • Handling and resolving internal and external customer enquiries in accordance with the organisation's Resolution Model.
  • About You

    You will have a strong customer-centric approach with the ability to develop and maintain collaborative relationships with a wide range of internal and external stakeholders. You are quality-focussed, highly organised, resilient and a team player.

    You will have good verbal and written communication skills to provide clear and concise information to a diverse group of students over the phone and by email. You enjoy working in a fast-paced environment and have suitable skills and relevant experience to hit the ground running in this role.

    You will enjoy involvement in process improvement initiatives, providing constructive insight and possible alternative approaches in relation to day- to-day procedures, system functionality and service efficiencies.

    About Us

    Finance Shared Services within OFS provide finance support services to the Faculties and Offices within the University. It partners with clients to continuously improve the quality and efficiency of those services through a commitment of service excellence and effectiveness.

    Finance Shared Services includes Accounts Payable, Revenue Services (Accounts Receivable including Cashiers) and Purchasing.

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    To Apply To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

  • Degree or certificate in Accounting/Finance and/or relevant experience.
  • Experience in one or more areas of finance shared services (accounts payable, accounts receivable including cashiers or purchasing) within a large and complex environment.
  • Experience in the management of debt collection activities, including creating and implementing new processes, and undertaking complex reporting and analysis to identify and highlight risk.
  • Proven experience in process improvement including system functionality
  • Understanding and experience in the complexities of the Student Life Cycle would be highly desirable.
  • Understanding and good knowledge of various systems such as Finance One and Student One.
  • Proficient in the use of Microsoft Office, including intermediate to advanced skills in Excel.
  • Building and maintaining collaborative relationships with internal and external stakeholders.
  • This position requires a criminal record check.

    Role-specific Enquiries: Adity Chauhan, Revenue Manager via

    General Enquiries: Rainki Kan, HR Administrator via

    Applications Close: Thursday, 1 December 2022 at 11:59pm (AEST)

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    01/12/2022 11:59 PM

    Equity & Diversity Statement

    At Macquarie University, we are committed to providing a working environment where each individual is valued, respected and supported to progress. Our priority is to ensure culture, policies and processes are truly inclusive and that no-one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion. We encourage everyone who meets the selection criteria and shares Macquarie University's values of scholarship, empowerment and integrity to apply.

    Learn more about our progress towards Equity, Diversity and Inclusion.

    https: //

    From this employer

    Recent blogs

    Recent news