Offerd Salary:£23,949 - £26,282
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Failsafe Officer Band 4

Main area

Paediatric Diabetes


Band 4




Full time - 37.5 hours per week

Job ref



Southampton General Hospital




£23,949 - £26,282 pa

Salary period



01/12/2022 23:59

Interview date

Job overview

An exciting, full time administrative opportunity has been created within the Transition Safe and Sound (TraSS) Hub, a new service that will provide an integrated web of support around young people aged 16-25 living with Type 1 diabetes. The successful candidate will be joining a fresh team of six who will link closely with primary, community and secondary care to aid patient engagement and empowerment with regards to the management of their diabetes as they transition into adulthood.

This post offers the successful applicant the opportunity to develop experience and skills working with young people living with type 1 diabetes aged 16-25 years old. Part of this role will require the successful applicant to establish, maintain and coordinate the TraSS Hub databases and the development of robust data analysis for pilot evaluation collection timelines.

You will work collaboratively with a community outreach nurse, youth worker, social worker, a QI project coordinator, and mental health services. Candidates should have previous administrative and data analysis experience as well as an excellent ability to communicate with stakeholders and to work under pressure.

Successful candidates should be passionate about supporting young people to live well with diabetes and improve health outcomes.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

The postholder will liaise, communicate, and work closely in conjunction with other collaborative services that deliver 16-25 age diabetes clinics.

You will be responsible for creating and retaining patients within the 16-25 age pathway with focus on recurrent DNA (did not attend), disengaged from health care, admissions due to DKA (diabetic ketoacidosis) or poor medication compliance high Hba1c, prefer care with GP.

The post holder will provide a comprehensive and quality administration service to the designated department and manage and prioritise their workload liaising closely with the other administration staff and management in the Department.

Provide patient administration service for clinics including:

  • Setting up transition clinics in liaison with the Lead Clinician and Specialist Nurse from paediatric and adult secondary diabetes services
  • Managing clinic capacity in liaison Lead Clinician and Specialist Nurse
  • Capture and distribute clinic outcomes.
  • What we're looking for

    The successful applicant must be educated to NVQ3/Diploma or equivalent qualification level or have relevant work-based experience/training.

    It is desirable that the postholder will be able to demonstrate experience as a booking clerk or secretary linked to a clinical service or customer focused environment.

    The postholder must possess excellent attention to detail, particularly regarding specialty-specific duties.

    The successful applicant must be able to understand and manipulate data to a high standard.

    Additional information

    Interviews will be held on Monday, 12 December 2022

    Should you have any queries, please use the contact details below to get in touch.

    Person specification Qualifications / training required Essential criteria
  • Literacy and numeracy skills, demonstrable to GCSE (or equivalent) standard.
  • Educated to NVQ3/Diploma or equivalent qualification level or relevant work-based experience / training
  • Good keyboard skills and proficient in the use of Microsoft Office, including Word, Outlook and Excel.
  • Previous administration experience
  • Desirable criteria
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development.
  • Previous or relevant experience necessary Essential criteria
  • Experience of data analysis
  • Desirable criteria
  • Experience as a booking administrator or secretary linked to a clinical service or customer focused environment
  • Experience in the use of hospital computerised patient systems.
  • Experience of dealing with non-routine and complex problems and progress chasing
  • An understanding of NHS targets in regard to patient treatment times.
  • Aptitudes and skills required Essential criteria
  • Attention to detail
  • Excellent communication/telephone skills.
  • Good organisational skills.
  • Able to learn and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multi-task.
  • Ability to work under pressure.
  • Ability to understand and manipulate data.
  • Special requirements of the post Essential criteria
  • Understands confidentiality issues
  • Ability to work autonomously and as part of a team.
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 389.1KB)
  • Personal Specification (PDF, 221.6KB)
  • Apply online now

    Further details / informal visits contact


    Haley Faulds

    Job title

    Paediatric Diabetes Nurse Specialist

    Email address

    Telephone number

    023 8120 6893
    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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