Faculty Student Advisor

University of Greenwich
July 10, 2024
Offerd Salary:£30,487 to £36,024
Working address:N/A
Contract Type:Permanent
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Faculty Student Advisor All Departments Location: Greenwich, Avery Hill and Medway Campuses

Salary: £30,487 to £36,024 per annum Greenwich and Avery Hill Campuses attract London weighting of £5,269 in addition to the salary. Contract Type: Permanent Release Date: Wednesday 26 June 2024 Closing Date: Wednesday 10 July 2024 Interview Date: To be confirmed Reference: 4624

The University is introducing a new role, Faculty Student Advisors to strengthen our provision of pastoral support. We are currently seeking to appoint 20 Advisors across the university. As a Faculty Student Advisor, you will work in a small faculty team, based on the Greenwich, Avery Hill or Medway campus depending upon faculty, with central oversight provided by the Pro Vice-Chancellor Education. Alongside Academic tutors, Faculty Senior Tutors and year tutors (where applicable), you will provide support to students to ensure that they get the most out of their studies at the university.

The Faculty Student Advisor will be the first point of contact for students struggling with academic or personal issues or who have informal complaints. You will provide pastoral support, resolve issues within your control, and signpost students where appropriate to other sources of support, including via the Digital Student Centre and to academic support via Academic Tutors or Programme Leaders. You will coordinate and maintain student support through initiatives like short appointments, drop-in sessions, online support, and follow-up. Within your faculty team, you will work to ensure continuity of support to all faculty students, identify enhancements to the service, and assist with key university processes as required.

Duties and responsibilities will typically include working as part of a team to:

  • Provide student pastoral support, as part of a faculty team, signposting to other services where appropriate and following up to ensure satisfactory resolution.
  • Identify improvements to the effectiveness and efficiency of the Faculty Student Advisor Service and take a lead in implementing these.
  • Assist when required with key University wide processes as required for example, clearing, enrolment and graduation.
  • Use University systems, to ensure informal complaints are logged and followed up to satisfactory resolution.
  • You will have relevant experience in a guidance/supportive role, extensive administrative experience and experience of working to senior colleagues with conflicting demands. You will understand diversity and equality issues, have excellent interpersonal skills, and an ability to communicate effectively at all levels. You will have excellent knowledge of Microsoft office, will be able to prioritise and manage your own workload, plan and manage projects, have excellent attention to detail and take an analytical and systematic approach to work. You will be a team player, able to work well under pressure and able to be highly discrete, maintaining a high level of confidentiality. You will have a commitment to undertaking professional development and a desire to develop in the role. You will have a degree, professional qualification or extensive proven relevant experience.

    Candidates appointed to work in our Greenwich and Avery Hill Campuses will attract London weighting.

    For all informal enquiries please contact Jenny Marie, [email protected]

    Should you have any recruitment related queries please contact the People Directorate Team on [email protected]

    We operate a hybrid working policy, as set out in the University's Working Principles and Guidelines.

    Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer Jobs and careers University of Greenwich and information on the university's working principles: Working Principles and Guidelines Documents University of Greenwich

    To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich

    We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.

    The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

    We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge / Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

    We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

    We are making significant strides to understand and continuously improve our employees' experience and we are committed to implementing progressive diversity talent management.

    Further details: Job Description & Person Specification

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