Executive Assistant to the Chief Patient Experience Officer
Duties of an Executive Assistant to the Chief Patient Experience Officer may
include the following but are not limited to:
Receives and effectively screens incoming telephone calls, mail, and
visitors; researching and responding to various inquires while directing
other inquiries as necessary to responsible areas.
Responsible for the preparation and/or coordination of official
correspondence, division and other correspondence as requested, meeting
agendas, meeting minutes, and formal presentations for the Chief Patient
Experience Officer that are accurate, complete and meet quality standards
for appearance and presentation.
Generates scheduling, correspondence, location reservation and meeting
minutes for CPEO meetings and patient experience education and training
sessions as required.
Responsible for the CPEO's calendar by setting priorities for activities
and appointments and keeping abreast of activities throughout SBUH, HSC,
the Campus, the Community, and elsewhere that may require the CPEO's
attention. Attend meetings as representative for the CPEO, as needed.
Coordinates personnel actions for the CPEO. This includes recruitment,
appointments, interactions with outside agencies in the search process,
performance programs, interactions with search committees, tracking staff
evaluation due dates, recertification schedules and employee health
evaluations, as required. Maintains confidential files for disciplinary
and other medical staff issues.
Serves as clerical administrative support to Patient Experience Division
Meetings, maintains accurate division contact and email lists.
Prepare, monitor, coordinate and expedite purchase requisitions and
services for the CPEO, review invoices for accuracy prior to payment,
oversee contracts as needed, perform data entry necessary to input expense
information into spreadsheet format for the maintenance of records and
preparation of reports as needed.
Prepares and coordinates all travel arrangements, follow-up and
reimbursement for the CPEO for local and national conferences and speaking
engagements. Helps process meeting and travel financial approvals and
associated accounting paperwork for directly reporting Directors.
Works as a resource to the direct reports of the CPEO facilitating
coordination of complex activities involving Patient Experience,
Concierge, Chaplaincy, Volunteer Services, Patient Education and Patient
Compiles budget data and manages the budget for the CPEO. The incumbent
will be responsible for reviewing, coordinating, and encumbering funds for
the division. Prepare, monitor, coordinate and expedite purchase
requisitions and services for the Chief Medical Officer, review invoices
for accuracy prior to payment, perform data entry necessary to input
expense information into spreadsheet format for the maintenance of records
and preparation of reports as needed.
Provides support for Patient Experience Division as directed by the CPEO.
Responds to patient/family requests and escalates to appropriate team
Process Patient Experience interns and students as well as new hires with
orientation, policy and procedures.
Monitor Compliment Email, Distribution and Program details
Coordinate Patient Experience Improvement Award
Provide Press Ganey/Tableau Dashboard access to approved staff as directed
Required Qualifications :
At least 5 years of Administrative Assistant Experience with 3 or more
years of which must be supporting a Director level position or above
Proficiency in all Microsoft Office products (i.e., Word, Excel,
Strong organizational skills and time management skills
Exceptional communication skills both written and oral
Demonstrates a high level of professionalism and courtesy and must be able
to work collaboratively with team members at all levels of the
Sound decision making skills and professional judgement
Track record of and commitment to ensuring the highest level of
Preferred Qualifications :
Master's degree in a healthcare or related field
Knowledge and experience with responding to regulatory surveys including
The Joint Commission
Special Notes : Resume/CV should be included with the online
In accordance with federal and state regulations that all hospitals and
nursing homes require personnel to be vaccinated against COVID-19, candidates
who are not already fully vaccinated must obtain the first dose of a COVID-19
vaccine within three (3) calendar days of acceptance of a conditional job
offer and must obtain any subsequent doses in accordance with that particular
vaccine manufacturer's protocol. Candidates who are partially vaccinated, but
not yet fully vaccinated, must complete their vaccination series within three
(3) calendar days of a job offer or in accordance with that particular
vaccine manufacturer's protocol, whichever comes later.
The state regulation also includes those who may be affiliated with or
interact with employees of a hospital or nursing home. The regulations allow
for limited exemptions with reasonable accommodations, consistent with
. Posting Overview : This position will remain posted until
filled or for a maximum of 90 days. An initial review of all applicants will
occur two weeks from the posting date. Candidates are advised on the
application that for full consideration, applications must be received before
the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position
posted, additional applications will be considered for the posted position;
however, the posting will close once a finalist is identified, and at minimal,
two weeks after the initial posting date. Please note, that if no candidate
were identified and hired within 90 days from initial posting, the posting
would close for review, and possibly reposted at a later date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly
prohibited anywhere on campus, including parking lots and outdoor areas on
All Hospital positions maybe subject to changes in pass days and shifts as
This position may require the wearing of respiratory protection, which may
prohibit the wearing of facial hair.
This function/position maybe designated as “essential.” This means that
when the Hospital is faced with an institutional emergency, employees in
such positions may be required to remain at their work location or to
report to work to protect, recover, and continue operations at Stony Brook
Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following
Successfully complete pre-employment physical examination and obtain
medical clearance from Stony Brook Medicine's Employee Health Services
Complete electronic reference check with a minimum of three (3)
Successfully complete a 4 panel drug screen
Meet Regulatory Requirements for pre employment screenings.
Provide a copy of any required New York State
Failure to comply with any of the above requirements could result in a
delayed start date and/or revocation of the employment offer.
The hiring department will be responsible for any fee incurred for
Stony Brook University is committed to excellence in diversity and the
creation of an inclusive learning, and working environment. All qualified
applicants will receive consideration for employment without regard to race,
color, national origin, religion, sex, pregnancy, familial status, sexual
orientation, gender identity or expression, age, disability, genetic
information, veteran status and all other protected classes under federal or
If you need a disability-related accommodation, please call the University
Office of Equity and Access at (631)632-6280.
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Official Job Title: TH Staff Assistant II
: Administrative & Professional (non-Clinical)
: US-NY-Stony Brook
Department/Hiring Area: Customer Relations
:Day Shift Shift Hours: 8:30 AM - 5:00 PM Pass Days: Sat, Sun
Posting Start Date
: Feb 16, 2023
Posting End Date
: May 17, 2023, 9:59:00 PM
Salary:Average salary of $72,805 (includes location pay) - Salary is an
estimate of the average salary for title. Final offer will be contingent on
the candidate being selected for the role and applicable experience.
SBU Area:Stony Brook University Hospital