Enterprise Resource Planning (ERP) Support Analyst

Barton Community College
March 17, 2023
Offerd Salary:$44,007
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Position Description

Working under the direction of the Coordinator of Systems Integration, the ERP Support Analyst provides technical, functional, testing, and training support to the administrative computing systems module leaders and support staff. This individual must develop and maintain a firm knowledge in the business operations they support and a detailed understanding of the various systems/applications for each module. This includes collaborating with Institutional Effectiveness and process owners on reporting solutions and supports other projects related to the administrative computing system as assigned.

Position Responsibilities

15% - Use problem solving to ensure efficient and innovative use of administrative computing systems. Provides continuous quality improvement through issue research and resolution, analysis of software modifications, business process review and mapping, requirements documentation, and general technical assistance.

15% - Works closely with Information Services staff to support and participate in the configuration, development, testing, and implementation of all Banner modules and system modifications. Interact with Professional Services and technical resources to enhance support of the administrative computing systems. Supports requests submitted by Information Services, module leaders and support staff to the customer center. 30% - Participation in projects will include involvement in defining business and technical requirements, testing support, documentation, attending development demos and user training and assisting with adoption.

Responsible for assuring all changes and modifications/updates to systems are fully documented and approved by Banner module leaders/staff members.

15% - Work with functional areas to provide support for the college's administrative computing systems. Acts as the liaison between module leaders and administrative computing systems support to resolve issues. 10% - Monitors communications from the administrative computing systems community for information affecting the administrative computer systems modules. Participates in Cloud meetings (along with module leaders and related support staff) and works with module leaders and functional staff on any issues affecting any of the five related modules. 5% - Performs other duties as needed or assigned. 5% -

Works collaboratively with the module leaders and staff members to ensure effective communication and coordination of related projects.

5% - Develop and manage educational training on Banner and other relevant technologies for the administrative computing systems.

Expectations Maintain a high level of professionalism at all times.

Ability to navigate complex projects autonomously with only limited oversight and guidance. Provide exceptional customer service. Maintain strict confidentiality. Develop and maintain a cooperative working relationship with coworkers, other college staff, and networking colleagues. Have a functional smart phone and high-speed internet access. Ability to learn, understand and utilize required languages and tools. Abide by college security policies and the guidance of the Information Services department. Communicates and encourage security best practices throughout campuses.

Knowledge, Skills and Abilities Experience - Two to five years of similar or related experience.

Education - (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills -

Required Skills: Proficient analytical, technical, and problem solving skills. The ability to work independently with little or no guidance. Highly proficient verbal, written and interpersonal communication skills required as well as strength in diplomacy and consensus building. The ability and desire to learn and apply new information and/or skills.

Preferred Degree/Skills: Bachelor's degree. Education or experience with relational databases or other data analysis systems (sql, Power BI, Oracle)

Physical Requirements

Regular exposure to favorable conditions such as those found in a normal office or classroom.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work.


The salary range for this position is $44,007.61 to $49,777.00.

Check out the Benefits this position offers!

Job Advertisement

Seeking applications for Enterprise Resource Planning Support Analyst. The ERP Support Analyst provides technical, functional, testing, and training support to the administrative computing systems staff. This individual must develop and maintain a firm knowledge in the business operations they support and a detailed understanding of Barton's various systems/applications. Applicant must have excellent communication skills and documentation skills. Detail oriented and willingness to learn. Required qualifications: two to five years of similar or related experience; a two-year college degree or completion of a specialized course of study at a business or trade school. Review of completed applications begins immediately. To apply go to: jobs.bartonccc.edu Persons with a hearing or speech impairment, please use the Kansas Relay Service, 1-800-766-3777 or dial 711. Position is open until filled. EEO/AA.

Application Special Instructions

In addition to the General Job Application form, the screening committee requires that the following documentation be uploaded:

  • Cover Letter (Letter of Interest)
  • Resume
  • Copy of College Transcript(s)-submit as required per job description. Note - official transcript(s) needed upon hire
  • If you have specific questions regarding this position, please call Renee Demel at 620-786-1145.

    Thank you,

    Office of Human Resources

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