Posting Information
Posting Number EHRA751PQuick Link for Internal Postings https: // jobs.wcu.edu/postings/25136 Classification Title IT Integration and Solutions Professional I Working Title Endpoint Management Integration & Solutions Professional - #004290 Department IT Applications & Systems Anticipated Hiring Range Salary commensurate with experience About WCU
Western Carolina University has been named to the 2022 “America's Best Employers by State” list by Forbes, ranking 14 out of the top 100 employers in North Carolina. Forbes has also ranked Western Carolina University in the Top 100 of America's Best Midsize Employers for 2023. Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South. WCU's main campus is nestled in a beautiful valley of the Blue Ridge Mountains, 50 miles west of Asheville. WCU is located just 25 miles from the entrance to the Great Smoky Mountain National Park, one of the nation's most spectacular and most visited national parks. The entire region is known for its excellent quality of life and access to outdoor activities. Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.
Position Summary
The primary location of this position is the main Cullowhee, NC campus.
The Endpoint Management Integration and Solutions Professional is part of the Endpoint Management team within Applications and Systems. SCCM, Jamf, Workspace One, VMware Horizon, and Group Policy will be utilized in this position to build complicated software packages and deliver the latest application software and security updates to users. Software application packages are critical for students, faculty, and staff to have access to the software necessary for the unique needs of all WCU-owned endpoints and their use cases. Position will provide technical solutions to business problems by identifying the needs and requirements of the client. Develop the appropriate technical solution using endpoint management tools. Participate in team- oriented collaborative discussions, creative thinking, and devising solutions based on the direction of management. Diagnose and troubleshoot performance issues and execute solutions. Design, test, and hands-on development in applications, project support, interfaces, reports, workflows, and forms. Provide proactive, process, and preventive strategies to improve IT initiatives.
The Endpoint Management Integration and Solutions Professional will be cross- trained and serve as a backup to the Endpoint Management Administrators.
Minimum Qualifications
Bachelor's degree and 0-2 years of experience in the Information Technology field or a combination of an Associate degree and at least 2 years of experience in the Information Technology field
Preferred Qualifications
Previous demonstrated experience with Jamf, SCCM, Workspace One, VMware Horizon / vSphere, and Group Policy.
CUPA Code 999999-No CUPA Match - Default Position Type Permanent Full-Time Number of Hours Per Week 40 Number of Months Per Year 12
Posting Text
Open Date 08/23/2023Close Date Open Until Filled Yes Special Instructions to Applicants
Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of at least three professional references (with complete contact information).
Review of applications will begin immediately and will continue until a candidate has been selected for hire.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www. dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected].
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
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