eLearning Support Representative - Jackson County Campus

Position Information

Job Description

GENERAL STATEMENT OF FUNCTION: The eLearning Support Representative is responsible for supporting the eLearning needs of the campus or campuses to which it is assigned. The eLearning Support Representative is responsible for providing help desk services for all issues related to eLearning, processing registration reports, and assisting eLearning members with other projects as needed. The successful candidate will possess superb interpersonal skills and will be comfortable communicating via a variety of methods. The successful candidate will be knowledgeable of the Mississippi Virtual Community College Consortium (MSVCC) along with the policies and procedures associated with participation in the consortium. This position requires someone with superior customer service skills, an outgoing and positive attitude, a high level of integrity, and strong technology skills. The position reports to the Director of eLearning.

Job Duties

1. Provide technical support for eLearning students and faculty. 2. Build and maintain an active presence on the assigned campuses. 3. Conduct student orientation to online learning sessions. 4. Develop and conduct additional student training. 5. Send information to newly registered students about getting started with their online courses. 6. Maintain communication and support via eLearning email and LMS chat. 7. Maintain eLearning support knowledge base in LMS. 8. Maintain Student Resources Course in LMS. 9. Create, update, and maintain student resource materials. 10. Register, drop, and withdraw students in Banner and the MSVCC enrollment tool. 11. Reconcile Banner and MSVCC databases on a weekly basis and before the start of each term. 12. Work closely with eLearning representatives from MSVCC institutions to manage student enrollments. 13. Answer phone calls for the Director of eLearning and the eLearning Coordinator as needed. 14. Be flexible in working after hours or weekends as needed. 15. Upgrade skill level and performance through employee development. 16. Be familiar with and abide by MGCCC Policies and Procedures. 17. Be familiar with MGCCC Faculty Handbook, online excerpt. 18. Be familiar with the MGCCC Student Handbook, online excerpt. 19. Be familiar with and abide by MSVCC Policies and Procedures. 20. Be familiar with the College Catalog. 21. Be familiar with and abide by FERPA (privacy) regulations. 22. Perform other duties as assigned by the Director of eLearning.

Mandatory Qualifications

MANDATORY : (M1) Minimum of an Associate Degree from an accredited institution. (M2) Commitment to high quality customer/student service. (M3) Experience as an online student. (M4) Excellent organizational and communication skills. (M5) Experience providing technical support.

Desirable Qualifications

DESIRABLE : (D1) Bachelor's Degree from an accredited institution. (D2) Experience using SCT Banner administrative software or other large database programs. (D3) Experience with an appropriate learning management system. (D4)Demonstrated problem solving skills.

EEO Statement

Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, religion, color, national origin, sex, age or qualified disability in its programs and activities. The college complies with non-discriminatory regulations under Title VI of the Civil Rights Act of 1964 and Title IX, Education Amendments of 1972 of the Higher Education Act. For further information, contact the Compliance Officer, P.O. Box 609, Perkinston, Mississippi 39573, telephone number 601-528-8735, email address [email protected].

The College:

The Mississippi Gulf Coast Community College District serves a four-county area with three major campuses, the Community Campus and four centers including: Perkinston Campus, Perkinston, MS; Harrison County Campus, Gulfport, MS; Jackson County Campus, Gautier, MS. Additionally, Mississippi Gulf Coast Advanced Manufacturing and Technology Center, Gulfport, MS; Keesler Center, Biloxi, MS; West Harrison Center, Long Beach, MS; and George County Center, Lucedale, MS.

State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs.

Classification Staff

Posting Detail Information

Close Date Open Until Filled Yes Special Instructions to Applicants For more information on the position, please contact (Name, Address, Phone, and Email):

Buffy Matthews Director of eLearning PO BOX 609 Perkinston, MS 39573 601-928-6211 [email protected]

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Required Documents

Optional Documents