Offerd Salary:£23,949 - £26,282
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
ED Patient Tracker NHS AfC: Band 4

Main area

Emergency Care


NHS AfC: Band 4




Full time - 37.5 hours per week

Job ref



University Hospital Southampton




£23,949 - £26,282 pa

Salary period



29/11/2022 23:59

Interview date

Job overview

We have an exciting opportunity for a patient tracker to join the emergency department at University Hospital Southampton NHS Foundation Trust (UHS).

The Emergency department (ED) is a major trauma centre providing care to approximately 340 patients a day with a mixture of major trauma, majors assessment and treatment area and minor injuries. The department also has an enhanced care suite dedicated to those patients experiencing a mental health crisis. The ED prides itself on delivering high quality patient centred care in a fast paced environment.

The Emergency department is an exciting place to work, great team work and multi-disciplinary working ensures that all new starters are made to feel supported and welcome.

The department has been recently rated “Outstanding” in both ‘Effective' and ‘Caring' categories by the CQC and “Good” overall as a department.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Your Responsibilities

What you'll do

This role is responsible for ensuring patients have a co-ordinated and streamlined journey through the emergency department and accurately record all markers throughout their pathways. The Tracker role will provide key support to the nurse in charge, ensuring they are in position to ensure relevant up to date information is available while maintaining an awareness of the current pressures within the department.

What we're looking for

The successful candidate will need to be enthusiastic and enjoy the challenges that come with working in a busy and demanding environment. The skills to communicate effectively, knowledge/experience with IT and the ability to work under pressure and to tight deadlines are also essential. This is a great opportunity to build your knowledge of our hospital and gain familiarity with our systems and its processes. Many of our previous admin team have gone on to build their careers both within the department and the wider trust.

Additional information

Interviews will be held on Tuesday, 29 November 2022

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications / training required Essential criteria
  • Good general educational standards including GCSE or equivalent in English and Mathematics
  • Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work based experience / training.
  • Previous or relevant experience necessary Essential criteria
  • Experience of working within a multidisciplinary team
  • Experience in a customer facing role/general public
  • Ability to communicate to all levels of personnel and patients, often dealing with sensitive information.
  • Experience of data input and administration
  • Desirable criteria
  • Knowledge of medical terminology
  • Awareness of the Trust Performance objectives
  • Practical knowledge of symphony
  • Experience working in a clinical hospital environment
  • Special requirements of the post Essential criteria
  • Reliability – good time keeping
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity.
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

    Documents to download
  • Job Description (PDF, 358.4KB)
  • Personal Specification (PDF, 201.0KB)
  • Apply online now

    Further details / informal visits contact


    Lyndsey Adamek

    Job title

    Associate Operations Manager Emergency Care

    Email address

    Telephone number

    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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