ECC (eMedicine Coordinating Center) Coordinator

University of Alabama at Birmingham
September 24, 2023
Offerd Salary:$15.50 - $23.55
Working address:N/A
Contract Type:Other
Working Time:Negotigation
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ECC (eMedicine Coordinating Center) Coordinator - (UAB000QF)



$15.50 - $23.55

Work with the Best at UAB Medicine : UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report's Best Hospitals, #1 in Alabama - America's No. 1 Best Large Employer, Forbes , 2021 - Level I Trauma Center - NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.

DUTIES: Responsible for accurately and efficiently answering and completing requests for UAB eMedicine telemedicine appointments. Coordinates scheduling with UAB eMedicine faculty providers and staff, ADPH sites, and UAB Medicine patients in a timely and consistent manner and with exceptional customer service skills. Responsible for facilitation of videoconferencing visits with providers. Works with the RN-Telehealth Coordinator and the Manager of MIST and ECC to create, implement and follow procedures of the eMedicine Coordinating Center including workflow, proper documentation and management of patient record. Provides the highest level of customer service both internally with UAB faculty, departments and divisions, and with the ADPH sites and telemedicine patients.


1. Receives and appropriately responds to eMedicine appointment requests in a timely and efficient manner, demonstrating courteous and professional demeanor in all interaction with faculty, staff, patients and outside entities. Reviews any issues with the ECC Manager.

  • This position acts as a key driver of patients to access and utilize the patient portal of UAB Medicine (my UABmedicine).

  • Thoroughly documents all actions involved in scheduling utilizing appropriate registration and scheduling systems.

  • Adheres to all patient information security and compliance standards ensuring that all documentation is secure and recognizing the rights and responsibilities of patient confidentiality.

  • Works with the eMedicine team of Executive Director, Director of Business Operations, Medical Director and staff to facilitate workflow design, enhancing performance standard and the integrity of technology-enabled patient care. Supports the Manager and team in any special projects or service development as assigned.

  • Completes 100% of training and professional development courses designated including scheduling, registration and videoconferencing systems.

  • Works independently while remaining collaborative, effectively communicating and exhibiting flexibility to effectively perform in a fast-paced and leading-edge healthcare environment.

  • Performs other duties as assigned.

  • Qualifications


    Required : High school diploma or GED and 3 years of customer service experience in healthcare required.

    Must: (1) Successfully complete all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management (3) possess exceptional telephone & customer service skills; and (4) be knowledgeable of English grammar & punctuation.

    Preferred: Experience as a Certified Medical Assistant.


    Preferred : CCMA Certification from the National Healthcare Association (NHA) or the American Association of Medical Assistants (AAMA).

    Primary Location

    : UAB Health System

    Job Category

    : Clerical & Administrative


    : 691900000 Health System Telehealth

    Employee Status

    : Regular

    Shift: Day/1st Shift

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