Offerd Salary:£21,730 - £23,177
Working address:N/A
Contract Type:7 month fixed term
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Discharge Officer NHS AfC: Band 3

Main area

Acute Discharge Hub


NHS AfC: Band 3


Fixed term: 7 months


Full time - 37.5 hours per week

Job ref



University Hospital Southampton




£21,730 - £23,177 pa

Salary period



30/11/2022 23:59

Interview date

Job overview

An exciting opportunity has arisen for a 7 month fixed term or 7 month secondment for a Discharge Officer, to join the Integrated Discharge Bureau based at University Hospital Southampton. The successful applicant will be responsible for assisting both the wards and the Discharge Bureau with the discharge of patients from the hospital who have a range of requirements from social care needs, rehabilitation needs and challenging discharge arrangements.

ABOUT THE TEAM The role will be full time, Monday to Friday, however it will be expected that you will work some weekends. This may vary due to the needs of the service. Our working hours are from 8:00 to 16:00. We provide support with the discharge to the patients who has Complex Needs.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Your Responsibilities

What you'll do

As a Discharge Officer you will be based on the wards liaising with ward staff, patients, relatives and external partner agencies. Each day is diverse and presents new and exciting tasks to undertake. We pride ourselves on working with and for our patients, advocating and supporting their wishes, whilst also assisting them to navigate discharge pathways. It is a busy and fast paced role and we are therefore looking for someone who is dedicated to excellent patient care and has a good understanding of customer care skills. Please contact us for more information, we would be happy to talk you through what responsibilities you may hold across a shift.

What we're looking for

As a Discharge Officer you will need to have a keen interest in the discharge process and a passion to get it right for the patient. You will be expected to be a confident communicator with excellent organisational skills. You will be required to liaise with family members, patients and members of the Multi Disciplinary Team on a regular basis, and be competent with IT systems that facilitate this. You will need to demonstrate an ability to work in a busy and often pressurised environment. In return we can offer you the opportunity to develop your skills by gaining a wider knowledge with regards to Health and Social care systems and processes.

Additional information

Interviews will be held on Wednesday, 7th December 2022

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications / training required Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE grade C or equivalent standard
  • Experience in using computers to complete large aspects of work
  • Proficient in all aspects of Microsoft Office
  • Basic knowledge of medical terminology
  • Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development
  • Diploma level qualification or equivalent experience
  • RSA 2 word processing/typing or equivalent experience
  • Previous or relevant experience necessary Essential criteria
  • Experience working in an administrative capacity in a customer focused environment
  • Desirable criteria
  • Experience in medical or patient services administrative type role
  • Proficient in the use of all hospital computerised patient systems
  • Aptitudes and skills required Essential criteria
  • Ability to work accurately under pressure
  • Excellent written and verbal communication skills
  • Able to learn and assimilate complex information quickly
  • Proven ability to work to deadlines, prioritise and multitask
  • Able to work flexibly to accommodate peaks and troughs of activity
  • Special requirements of the post Essential criteria
  • Friendly and approachable manner
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others
  • A strong team player
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

    Documents to download
  • Job Description (PDF, 173.5KB)
  • Personal Specification (PDF, 211.7KB)
  • Apply online now

    Further details / informal visits contact


    Francis de Juras

    Job title

    Complex Discharge Team Lead

    Email address

    Telephone number

    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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