Director

Posting Details

Position Information

Position Number 000463

Functional Title Director Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master's and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on , , and Instagram.

Primary Purpose of the Organizational Unit

The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as a primary advocate for students and families as we assist in removing barriers to receiving financial assistance. The Office of Financial Aid and Scholarships works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations.

The Office of Financial Aid and Scholarships staff is here to assist students in the office on a walk-in basis, via email, via Zoom, or by phone. In an effort to contact students as quickly and efficiently as possible about their status in the financial aid process, the Office of Financial Aid and Scholarships uses email as the primary means of communicating with students.

Position Summary

The Director of the Office of Financial Aid and Scholarships is responsible for the overall operations of the office, including setting policy and procedure, monitoring fund expenditures, and providing staff training and supervision. The Director is also responsible for communicating the activities of the office to federal and state authorities, the University community, the student body, outside agencies, and the media. The position must ensure coordination of effort with all other University departments to assure that proper procedures are followed in compliance with federal, state, and institutional regulations. The Director is charged with keeping current on all federal, state, and institutional rules and regulations and training the Financial Aid and Scholarships office staff to implement these regulations into office policy and procedure. The Director is also responsible for maintaining a “student-centered operation” and for providing vision to the office operation.

The Director ensures the University has exception-free audits and program reviews by remaining current on all federal and state laws and regulations that pertain to the programs administered by the office, implementing and/or modifying office procedures to comply with those laws and regulations, making certain that all required reports are prepared accurately and in a timely manner, and serving as a liaison to the financial aid audit team.

The Director contributes to the accomplishment of the enrollment management objectives of the University by recommending data-driven financial aid strategies within the framework of federal and state regulations that are consistent with those objectives and by administering financial aid, and scholarship programs that support student recruitment and retention.

Minimum Qualifications

Master's Degree and a minimum of 10 years of financial aid experience with progressive responsibilities.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

Extensive knowledge of federal and state assistance programs and their accompanying regulations.

Current knowledge of financial aid theory and practice for graduate and undergraduate populations.

Supervisory and leadership skills to direct and coordinate multi-level work groups.

Interpersonal skills to work effectively with diverse populations including staff, students, parents and other constituencies.

Experience in coordinating Financial Aid Office functions with other campus departments and services.

Special Instructions to Applicants

Isaacson, Miller has been retained to assist in this search. Advertised: https: // www. imsearch.com/open-searches/university-north- carolina-greensboro/director-office-financial-aid-and-scholarships

Recruitment Range Commensurate with Experience Org #-Department Financial Aid - 10208 Job Open Date 08/14/2023 For Best Consideration Date 08/14/2023 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities Percentage Of Time 20%

Key Responsibility

Instruction and Research

Essential Tasks

Provide resources for funding and counseling to the campus community.

Maintain current knowledge base of professional norms, standards, and regulations concerning the administration of federal, state, institutional and provide funding sources.

Develop and keep current written policies and procedures for area of responsibility.

Perform comparative analysis of enrollment data, cost of attendance, and longitudinal award packaging comparisons to provide a competitive edge for strategic enrollment planning.

Maintain membership in all appropriate national, state and local professional organizations.

Percentage Of Time 20%

Key Responsibility

General Office Operations

Essential Tasks

Responsible for overall operations of the Office of Financial Aid and Scholarships, including setting policy and procedure, monitoring fund expenditures, and providing staff training and supervision. Manage all written publications and general interactions with customers.

Assist with the development of policies and procedures for all phases of operations.

Schedule, develop, and implement staff training opportunities.

Set short-term and long-range goals. Manage operating budget resources.

Mediate student grievances.

Ensures the Banner Financial Aid module and scholarship system software are used effectively, overseeing the implementation of any new features into the standard business practice as upgrades are installed.

Serve as a liaison between office personnel, vendors, IT, and other offices within the University in relation to financial aid data.

Percentage Of Time 20%

Key Responsibility

Internal and External Communications

Essential Tasks

Communicate the activities of the Office of Financial Aid and Scholarships to governing agents of the Federal and State government.

Direct communications with the University community, the student body, outside agencies, the media, and overall University constituencies.

Contributes to student satisfaction through the delivery of quality customer service in all aspects of the administration of financial aid and scholarship services.

Percentage Of Time 20%

Key Responsibility

Regulatory Compliance

Essential Tasks

Ensure coordination of effort with all other University departments to assure that proper procedures are followed in compliance with federal, state, and institutional regulations.

Keep current on all federal, state, and institutional rules and regulations and train the Financial Aid and Scholarship office staff to implement these regulations into office policy and procedure.

Act as the central University representative for all audit activities associated with the Financial Aid and Scholarship Office operation.

Ensures compliance with NCAA and federal and state aid regulations by coordinating the administration of NCAA Division I financial aid programs with the Office of Athletics.

Percentage Of Time 10%

Key Responsibility

Vision

Essential Tasks

Provide long-term vision and goal identification for the Office of Financial Aid and Scholarships operations through upward and downward communication within the University administrative organization.

Coordinate the work of professional staff members to see that the individual needs of each student are met.

Develop and conduct, as necessary, research projects that will assist with solving problems and advancing knowledge in the field of financial aid.

Research and evaluate the effects that changing federal and/or state regulations governing the administration of financial aid may have on the student body at the University.

Conduct studies of costs incurred by students so that adequate costs of attendance figures may be used in determining need, and conduct research to establish the impact of financial aid policies and procedures on enrollment and retention at the University.

Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by Vice Chancellor for Enrollment Management.

Percentage Of Time 10%

Key Responsibility

Other Duties as Required

Essential Tasks

Must be able to assist with all tasks performed by the Office as it evolves through semester and yearly cycles.

Also responsible for ensuring that changes in the processing methods for all areas of responsibility for this position do not distract from or negatively impact any other campus areas.

Responsible for assuring that all tasks associated with program responsibility processing are obliged on a daily basis.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - O

Work Environment Inside - C

Applicant Documents

Required Documents

Resume/CV

Cover Letter

List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk ().

Are you eligible to work in the United States without sponsorship?

(Open Ended Question)