Director of Student Accounts

Minneapolis College of Art and Design
September 21, 2023
Offerd Salary:$59,536
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A



MCAD is seeking a Director of Student Accounts. The Director of Student Accounts is responsible for managing the processing, administration, billing, and servicing of student receivables. The Director of Student Accounts delivers and ensures exceptional customer support to students and families; ensures compliance with MCAD, state, and federal policies and regulations; establishes and maintains positive relationships with critical internal and external partners to ensure timeliness and accuracy of student data, workflow, and related billing/collection activity; provides timely and accurate student receivables reports, analysis, benchmarks and KPIs. The Director of Student Accounts must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution.

DETAILS: This is a full time, exempt position, expected to work 35 hours a week. This position reports to the CFO and is paid $59,536.62 annually.


  • Delivers and ensures exceptional customer support to students and families.
  • Assist students and families with student billing or student account questions and concerns.
  • Counsel students and families on billing and collections-related procedures and policies, detailing their rights, financial obligations, and potential consequences for non-compliance.
  • Reviews and ensures all communications to students and families (via print, electronically, in-person, and/or phone) are professional, appropriate, accurate, and timely, and follows FERPA guidelines and best practices.
  • Supervise Student Accounts Associate
  • Provide work direction and review ARAA data entry, prepared journal entries, and reconciliations for data accuracy and reasonableness
  • Train to provide backup support in Director of Student Accounts's absence.
  • Manage the processing, administration, billing, and servicing of current student receivables.
  • Manage the semester billing and refunding processes for fall, spring, and summer terms.
  • Ensure the accurate and timely entry, recording and/or transmission of all student accounts related activity by reviewing and posting all student charges, receipts, financial aid, subsidiary account transfers, adjustments, and refunds.
  • Verify and generate charges and credits for atypical students and/or activity such as outgoing mobility students, incoming foreign exchange students, alumni discounts, employee discounts, externships, tuition exchange, student-at-large, and audit tuition.
  • Generate, verify, and distribute invoices/statements of account monthly, or as requested, to students, families, and other third party payers, timely and accurately.
  • Coordinate with Financial Aid, Student Affairs, and Academic Affairs to accurately calculate individual student withdrawals.
  • Prepare and administer alternative payment arrangements, such as monthly payment plans or individual promissory notes; monitor student compliance with terms of alternative payment arrangements.
  • Prepare monthly reconciliations between GL and Jenzabar accounts and any related subsidiary accounts.
  • Prepare monthly internal Perkins Fund Report for senior management.
  • Develop and maintain a comprehensive Student A/R policies and procedures manual.
  • Manage delinquent accounts and collection efforts.
  • Review holds on past due accounts; ensure communication notices to students are timely.
  • Review and place delinquent accounts with collections agencies.
  • Respond timely to collection agency requests for student account information, ensuring records are accurate and current.
  • Work with collection agencies to ensure receipts from delinquent students are adequately pursued and credited; authorize payment of invoices for collection services and fees timely.
  • Ensure accounts are closed and returned in a timely manner to ensure compliance with Department of Education requirements.
  • Manage Perkins Loan Program
  • Prepare student loan exit counseling.
  • Award deferment/forbearance/other payment arrangements to qualified borrowers in repayment; monitor loans in default; place delinquent or past due accounts with collections.
  • Work with third party-processors to ensure accurate auto-placing of accounts; verify changes to accounts such as disbursements, separations, address changes, and other pertinent information.
  • Assign accounts to DOE; report and remit payments from assigned accounts to DOE, as necessary.
  • Prepare monthly entries to record activity; reconcile Perkins bank account; prepare internal financial reports.
  • Ensures compliance with MCAD, state, and federal regulations.
  • Responsible for accurate and timely filing of annual FISAPP applications.
  • Responsible for accurate and timely filing and issuance of annual 1098-T statements to students and the IRS.
  • Coordinate with Financial Aid and ensure Perkins Program compliance with Department of Education (DOE) requirements and regulations.
  • Manage the collection and record-keeping of required forms such as signed electronic disclosure forms and truth-in-lending documents; maintain accuracy, security, and confidentiality of physical student files and data, adhering to industry FERPA, retention and disposal policies.
  • Develop, implement, review, and update internal/external billing/collection policies/processes.
  • Work with department heads and senior finance management to review, update and implement tuition policies, fees, rate changes, discounts and other related cost structures.
  • Participates in the development of college-wide policies and procedures from a student billing and receivables perspective; serves on college planning and policy-making committees, as appropriate.
  • Stay current with state and federal rules and regulations regarding lending, collections, and billing; receivables management trends, developments and best practices.
  • Establishes and maintains positive relationships with critical internal and external partners.
  • Internal Partners: Work with the following offices to resolve any billing or receipt discrepancies and ensure data integrity and procedural compliance: Records; Career Services; Financial Aid; Student Affairs; Admissions; Student Housing; Library; Media Center; Public Safety; Art Cellar (Bookstore); Academic Departments and Programs including Online Services, MFA, Post-Baccalaureate, Undergraduate, & Continuing Studies; Technology.
  • External Partners: Work with third party vendors/providers/government agencies to ensure platform functionality/ contract compliance and data security; resolve service-related issues; and evaluate performance/services provided.
  • Provides timely and accurate student receivables reports, analyses, benchmarks and KPIs.
  • Prepare preliminary and final tuition and fees revenue statistics for each semester.
  • Prepare monthly aging reports for outstanding current student receivables as well as delinquent accounts.
  • Forecast/ estimate weekly and monthly cash flow from outstanding receivables.
  • Develop and maintain historical reports for year-to- year and/or semester-based comparisons.
  • Assist in gathering and reporting related statistics and data for benchmarking and external surveys.
  • Other Duties
  • Lead Student Information System (SIS) Administrator, responsible for ensuring data integrity within the Student A/R module and online billing platform.
  • Create and execute queries to test, validate, and cross reference data/information.
  • Continuously improve and streamline procedures, workflow, and reporting within SIS.
  • Assists in annual audits; provides information as requested by auditors and senior finance managers.
  • Provide backup support to other Business Office staff.
  • Performs other duties as assigned.
  • Represents MCAD's vision, purpose, and values in day to day work and interactions with MCAD students, staff, faculty, and campus guests, as well as the greater community.

    This position has supervisory responsibility for the Student Accounts Associate.



  • Bachelor's Degree in Accounting, Business Administration, or related field required.
  • 3 or more years experience working with student accounts receivable strongly preferred.
  • 3 or more years experience with Federal Student Loan programs strongly preferred.
  • 5 or more years of general accounts receivable experience preferred
  • Jenzabar, Advanced Informaker and SQL skills preferred
  • Advanced Microsoft Office Suite (Excel, data tables, etc.) experience required.
  • Experience with a Higher Education environment is preferred.
  • Strong problem solving skills and technical aptitude.
  • Demonstrated ability to facilitate communication and collaborate across departments .
  • ENVIRONMENT: This position operates in a professional office environment. This position requires the ability and willingness to closely partner with team members and colleagues in other departments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Upon request, reasonable accommodation will be provided to successfully perform the essential functions of this job.

    BENEFITS: MCAD's community of staff and faculty enjoy a dynamic, creative, and inclusive work environment. We offer a comprehensive benefits package which includes medical, dental, vision, and 403(b) retirement plans, commuter benefits, and employer paid basic life insurance policy, short term and long-term disability coverage. MCAD promotes work life balance with a 35 hour work week, 14 paid holidays, an additional two personal holidays, accrued vacation time, accrued vacation time, accrued sick time, volunteer time off, as well as additional summer days. In addition, after six months of service, full-time employees and their eligible dependents can receive free tuition at MCAD, as well as the potential to receive reduced tuition at more than 600 colleges nationwide.

    BACKGROUND: Founded in 1886, Minneapolis College of Art and Design is located in the rich creative community of the Twin Cities. Recognized nationally and internationally for its innovative approaches to art and design education, MCAD is home to approximately 800 students from 45 states and 15 countries. The college offers bachelor's degrees in fourteen disciplines including arts entrepreneurship, design, fine arts, and media arts; one MFA; three online master's degrees; and continuing education classes for all ages. Through the core curriculum, students focus on their careers and craft by learning technical and professional skills while developing their creative leadership capabilities.

    MCAD is especially interested in candidates from under-represented groups as well as individuals who have experience with diverse populations who can contribute to the diversity and excellence of the MCAD community. MCAD welcomes diversity of identity, experience, and thought. Members of marginalized communities are encouraged to apply.

    Salary Description

    $59,536.62 annually

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