Director of Learning Support Services
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Clearly document your experience as it relates to the "Essential Duties
and Responsibilities" section of the posting in the “Employment” section
of the application. We evaluate your experience based on this information.
Clearly outline dates of employment and select whether it is part time or
full time employment (full time is 40 or more hours per week).
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Posting Details
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Position Information
Job Title Director of Learning Support Services
Posting Number F005516
Position Status Full Time
Assignment Length This field only applies to Faculty
Grant Funded No
Category APT
Class Code 13
Pay Rate Commensurate with education and experience
Location South
Department SO Academic Affairs
Job Summary
Reporting to the Dean of Learning Commons, the Director of Learning Support
Services works in collaboration with the Learning Support Services staff,
faculty, and stakeholders across the campus and district to lead and manage
this unit. This includes the development of partnerships, programs, services,
policies, budget, and assessment so that it contributes successfully to the
vision and mission of the Learning Support Services unit.
Primary Duties and Responsibilities
Essential Performance Requirements
Plans, directs, and evaluates the operation of the campus Learning Support
Services unit
Develops, analyzes, and coordinates departmental budget estimates and
controls expenditures to administer the approved budget
In consultation and coordination with other campus learning and academic
support personnel and administration participates in the continued
planning, development, and co-creation of the Learning Support Services
unit
Monitors, assesses and evaluates unit services and operations; makes
recommendations for improvement based on the review and tracking of system
and process data
Keeps current on changing professional practices and advancements in the
Learning Support field
Provides creative and effective leadership in building and maintaining
community relations with a broad and diverse audience including faculty,
staff, students, administrators and the community to promote the Learning
Support Services unit and the college, and present a positive image of the
college's academic support services
Communicates with the college administration on unit-specific issues
Develops goals and missions for the Learning Support Services unit; works
with other members of the unit to meet these goals and missions
Maintains the Learning Support Services environments; contributes to
planning for new or renovated facilities
Actively participates in college-wide conversation on student engagement
and success
General Supervision and Management
Responsible for personnel management, evaluation, and development of assigned
administrative and professional-level direct reports
Service Excellence
Participates on behalf of the College in external community organizations
and associations
Attends the workplace regularly, reports to work punctually, and follows a
work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions
sponsored through the Tarrant County College (TCC) Institute
Supports the values of the College: diversity, teaching excellence,
student success, innovation, and creativity and service to the College
Supports the mission, values and 3 goals and 8 principles of the College
Supervision
Works under periodic supervision of the Dean of Learning Commons
Performs other related tasks as required
The duties listed are intended only as illustrations of the various types of
work that may be performed. The omission of specific statements of duties does
not exclude them from the position if the work is similar, related or a
logical assignment to the position. The job description does not constitute an
employment agreement between the employer and employee and is subject to
change by the employer as the needs of the employer and requirements of the
job change.
Required Minimum Qualifications
Bachelor's degree
Six (6) years' working experience related to the Essential Performance
Requirements
Two (2) years' experience supervising (e.g., managing, evaluating the
performance of others; leading projects or processes)
Preferred Qualifications
Master's degree
Experience as a director of Learning Support or similar role in a
community college setting
Experience as a leader in a learning lab setting
Experience in the management and implementation of innovative approaches
to improve services
Experience in effectively making decisions that have significant, broad
implications on the management and operations of a department or
equivalent
Experience in a role requiring effective dynamic and abstract problem-
solving skills in adaptive situations
Experience working closely with student services or programs providing
direct support to students
Knowledge, Skills and Abilities
Knowledge of engagement in applying academic technologies that support the
teaching and learning process in the classroom and online
Knowledge of culturally diverse groups, diverse learning styles, and the
ability of higher education to contribute to a more just and inclusive
society
Knowledge of leadership concepts, practices and procedures with the
ability to use to motivate and inspire others in varied situations as it
pertains to the departmental focus
Skilled with user community engagement and commitment to creative, high-
quality services and facilities
Skilled in excellent customer service and interpersonal relationships
Skilled with strong organizational time and project management, while
remaining results-oriented
Ability to view issues from a college and campus-wide perspective, foster
teamwork, and stimulate cross-functional collaboration
Ability to foster a collegiate work environment that encourages change and
innovation; and to interact effectively and work productively,
collegiality, cooperatively, and collaboratively with a variety of diverse
individuals and groups in a complex and rapidly changing environment while
developing and sustaining productive relationships
Ability to obtain college-wide support for increasing student learning and
student success
Ability to confidentially and discreetly handle matters requiring privacy
and sensitivity
Ability to independently set goals and determine the best course of action
to achieve desired results
Ability to analyze data and provide sound recommendations based on policy,
procedure, practice, and existing regulations
Ability to delegate work appropriately to faculty and staff to meet
College and campus deliverables
Ability to use computer applications and enterprise systems, including
proficiency with word processing, spreadsheet, and presentation software
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential duties and responsibilities.
Special Instructions Summary
Posted 05/05/2023
Posting Contact Summary
Should you have questions specific to this position please contact the
following individual
Contact Joseph Cunningham
[email protected]
Applicant Documents
Required Documents
Resume / Curriculum Vitae
Unofficial Transcripts
Optional Documents
Cover Letter
Certification / License
Posting Specific Questions
Required fields are indicated with an asterisk ().
Please select the highest level of education you have completed.
High School Diploma / GED
60 or more College Credit Hours
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
None of the above
Please list any certification or licensure you have that is directly related to this position.
(Open Ended Question)
How many years of working experience do you have related to the Essential Performance Requirements?
Less than 5 years of experience
5-9 years of experience
10-14 years of experience
15-20 years of experience
20+ years of experience
Please describe your experience (responses are used to determine eligibility).
(Open Ended Question)
How many years of experience do you have supervising employees (e.g., managing and evaluating the performance of others or managing processes, and/or projects)
None
Less than 1 year of experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
Please describe your supervisory experience (responses are used to determine eligibility).
(Open Ended Question)
How many years of experience do you have as a director of Learning Support or similar role in a community college setting?
Less than 1 year of experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
5 or more years of experience
How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
Advanced
Intermediate
Beginner
None
How would you rate your experience with web-based software?
Advanced
Intermediate
Beginner
None
How long have you been in your current role with TCC?
Less than 6 months
More than 6 months
I am not a current TCC employee
I am a current TCC student employee
