Director of Bursar Services

Wright State University
March 18, 2023
Offerd Salary:$85,502
Working address:N/A
Contract Type:Open-ended
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Position Information

Position Information (Default Section)

EEO Statement

Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Faculty Rank or Job Title Director of Bursar Services Job Category: Administrative (exempt/non-exempt) Department Bursar EEO number: 23P115 Position FTE


Minimum Annual or Hourly Rate $85,502 Salary Band: UC S07 Job Summary/Basic Function:


Reporting to the Division of Financial Operations, the Director of Bursar Services will lead/direct billing and accounts receivable, tuition/fee assessment, and collection of past due AR and student loans. Hire, promote, evaluate and provide training opportunities for direct reports and staff. Monitor departmental reconciliations to ensure completion on a timely basis. In conjunction with the Fiscal Manager, oversee departmental expenditures while adhering to assigned budget. Review and recommend changes to policies/procedures, maintain internal controls operations and systems. Manage departmental year-end closing processes, interacting with auditors and other vendors as needed.

Minimum Qualifications

  • Bachelor's degree in Accounting, Finance or related field and 5-7 years of related experience.
  • 5-7 years of direct supervisory experience managing staff.
  • 5-7 years of experience in accounting, auditing or compliance experience.
  • Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management and interact with staff and other departments in a positive manner.
  • Must be highly organized, able to multitask, and be a self-starter who can work independently with sensitive, confidential information.
  • Advanced Microsoft Office Skills (Word, PowerPoint, especially Excel).
  • Demonstrated ability to define problems, accurately manage, analyze and interpret data and develop solutions.
  • Requires a business aptitude, math skills and strong work ethic.
  • Preferred Qualifications

  • Master's Degree in business discipline.
  • 10+ years of direct supervisory experience managing staff.
  • CPA, CMA or CTP designation.
  • Experience with student information/enterprise resource planning systems.
  • Knowledge/Experience in Federal Title IV Loan Disbursement Regulations.
  • Knowledge/Experience with Ellucian Banner and TouchNet e-commerce platform.
  • Fund accounting experience in a non-profit organization.
  • Essential Functions and percent of time:


  • Direct all university accounts receivable billings including student, non- student, and third-party contracts working with the Operations Manager and other staff to ensure all critical billing/invoicing timelines are met. Lead the technical and functional tuition assessment processes working with the Assistant Director Bursar Services and in collaboration with the Office of the Registrar, Financial Aid, Institutional Research, Fiscal Services, General Accounting and Computing and Telecommunication to test and assess tuition and fees accurately within the Banner Student Financial module.
  • Oversee all incoming payments to the University including student, non- student, and departmental deposits working with the Operations Manager and Fee Payment and Deposit Coordinator to ensure all payments are applied to the appropriate account on a timely basis. Oversee the application of late payment fees and student financial registration holds. Supervise university write-off of student tuition, fees, housing and related charges. Monthly, audit and approve student accounts receivable reconciliations. Disseminates information to staff as needed to apprise of changes.
  • Oversee the appropriate disbursement and application of grants, scholarships and loans to student accounts. Interpret and stay abreast of all federal and state agency regulations. Develop appropriate processes and procedures to ensure compliance with external agency regulations including Title IV refunding requirements.
  • Oversee the yearly 1098-T process. Ensuring that statements are issued on or before January 31st each year. Oversee the application of late payment fees and student financial registration holds. Supervise the write-off of tuition, fees, housing and related charges.

  • Oversee, manage, support and maintain Banner Accounts Receivable and third-party software including TouchNet used by university staff to invoice and collect payments for all student tuition and fees including non-student A/R. Serve as a functional team leader and subject matter expert for the Office of the Bursar on system implementation projects. Manage user database for Banner Accounts Receivable and TouchNet. Direct the scheduling of processes and reports through AppWorx on a daily, weekly, monthly, semester and annual basis which ensures the timely production of bills and other notifications. Perform detailed and complex troubleshooting for problem resolution with systems for students, staff and external users. Create accounting codes for appropriate distribution of revenue and expense. Design queries using structured query language (SQL) utilized for analysis and reconciliation purposes.

  • Supervise staff including hiring, training, coaching, evaluating, improving performance and terminating if necessary. Establish departmental goals and directs activities of Billing and Accounts Receivable staff. Provide and support cross-training amongst staff and promote professional development opportunities. Maintain open communication with staff by conducting staff meetings. Develop/update policies and procedures related to Bursar Operations and Accounts Receivable and Collections.
  • Essential Functions and percent of time (cont'd):


  • Oversee the collection of delinquent accounts receivable and loans working with the Student Loan Collection Manager. Review and analyze the monthly collection activity report which provides information on dollar amounts collected/recovered by collection staff as well as the State Attorney General's Office and the University's third-party loan servicer. Work with Collection Manager to ensure federal loan program default rates are maintained at or below the maximum threshold. Work annually with the Collections Manager to determine the appropriate assignment of the Federal Perkins accounts and other federal loan programs that should be assigned to either the Dept. of Education or Health and Human Services.

  • Create, develop and implement new processes to streamline and increase efficiency and effectiveness. Examples: Automation of the disbursement of financial aid to students/parents to ensure accuracy and timeliness and web service used by all departments to invoice non-student customers guaranteeing uniformity and adherence to university procedures. Collaborate with IT staff to develop new processes and/or specialized reports for university offices. Oversee the collection of key performance indicators for departmental dashboard and benchmarking surveys.
  • Non-Essential Functions and percent of time: Working Conditions

    Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

    Work is performed under limited supervision in an office setting with appropriate climate control. Occasional early morning, evening or weekend work may be required. Position utilizes memory for details where critical thinking, adaptability and creative problem solving skills are important.

    To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at https:// www.

    Effective July 1, 2017, per Policy 7230 Wright State University is tobacco- free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employee.

    Special Instructions to Applicants Posting Date 01/30/2023 First Consideration Date: 02/27/2023 Closing Date Open Until Filled Yes

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • Wright State University is committed to diversity, equity and inclusion. In a statement of no more than two paragraphs, please explain how your values and experiences will contribute to a culture of equity, inclusion and campus diversity at Wright State University.
  • (Open Ended Question)

  • How did you hear about this position at Wright State University? Please check all that apply.
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  • Diverse Issues in Higher Ed
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  • Inside Higher Ed
  • LinkedIn
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  • Personal referral
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  • Required Documents

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  • Cover Letter
  • Resume/CV
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