Director IT Infrastructure

University of Central Oklahoma
September 24, 2023
Offerd Salary:Salary is disclosed within the application as an application question.
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Job Details

Job Location

Main Campus - Edmond, OK

Position Type


Job Category

OTRS Classified



Salary is disclosed within the application as an application question.

Position Overview:

Under the general direction of the Chief Information Officer, the Director of Infrastructure provides strategic leadership for centralized, enterprise-level technology service delivery for the Office of Information Technology. Responsible for the strategic and operational governance and oversight for UCO's enterprise infrastructure (cloud and on premise), unified communications, data center operations, and disaster recovery for business continuity. Accountable for ensuring alignment with IT vision and strategy within area of responsibility. Ensures the area's technological level remains up to date, defines standards, and implements new policies, procedures, and techniques with 24x7 availability and support. As part of the Leadership Team, the Director must effectively communicate and collaborate with leadership, and staff, across the university to support strong partnerships between IT and the community, and to ensure that the Office of Information Technology is positioned to meet the current and future needs of UCO. Responsible for performing job duties in accordance with the mission, vision, and values of the University of Central Oklahoma.

Department Specific Essential Job Functions:

Responsible for the strategic and operational governance and oversight for UCO's enterprise infrastructure (cloud and on premise), unified communications, data center operations, disaster recovery for business continuity, and deployment services. Provides leadership in planning, implementing, and managing the enterprise computing environment in an integrated and holistic manner. Responsible for the overall enterprise-wide effectiveness and efficiency of cloud environments, data center technology systems and networks and in ensuring high levels of customer satisfaction are maintained. Ensures systems performance and service level requirements are met. Manages strategic relationships with key IT service providers. Provides in-depth technical expertise for both tactical and operational initiatives.

  • Partners with the university stakeholders and other IT domains in establishing current and long-range direction of technology infrastructure aimed at keeping the organization on the forefront of change.
  • Coordinates mission critical systems, network/data operations, business continuity and restoration plans.
  • Leads the migration to new technologies, evaluates processing performance and forecasts financial, physical, and human resource needs to meet established objectives. Manages the integration of IT operations, computer hardware, operating systems, and communications.
  • Manage, coach, and mentor direct reports and others in the organization.
  • Ensure team members' technical skills are kept current by identifying and supporting appropriate training and other professional development opportunities.
  • Facilitate effective communications and knowledge sharing between IT Managers by facilitating regular leadership team meetings for those within area of responsibility.
  • Oversee key performance indicators and Service Level Agreement (SLA) metrics to meet management targets.
  • Report performance to senior leadership on a frequent basis.
  • Understand and proactively manage the funding/budget for area of responsibility.
  • Proactively negotiate and manage the contracts for all consultants and contractors working within area of responsibility.
  • Assists in the development and maintenance of an IT Policy framework and a holistic set of IT Policies for the university.
  • Create, support and drive change leadership and transformational initiatives. Leads and promotes efforts for innovation, creative problem solving, and continuous improvement in the organization.
  • Performs other duties as assigned.
  • Qualifications / Experience Required:

    Bachelor's degree or equivalent work experience that provides extensive knowledge of fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results. Extensive knowledge and compressive understanding of functional area.

    7+ years of experience with leading planning, including program development and innovation, program prioritization, and assessment. Appropriate profession accomplishments and credentials.

    Qualifications / Experience Preferred:

  • 7+ years of experience as a director or in a related role.

  • Proven management experience in an IT field, e.g. IT infrastructure, cloud, networks, and data centers.

  • Experience working in Higher Education and within a large university environment, preferred.

  • Experience managing cross-functional teams and influencing senior level management.

  • Knowledge / Skills / Abilities:

    Excellent understanding and knowledge of the field of information technology infrastructure. Experience with a wide variety of Operating Systems: Windows, Mac, Linux, Solaris (certification or previous experience). Knowledge of server administration, knowledge of TCP/IP, DNS, DHCP, WAN and LAN technologies and in-depth knowledge of RAID and fault tolerance systems. Knowledge of enterprise backup and recovery systems. Knowledge of unified communications encompassing network and telecommunications; Cisco preferred. Proven ability to strategically plan both new technologies and create a vision and roadmap for solution delivery. Proven ability to translate business requirements into solutions that map to technology capabilities.

    Excellent leadership skills, the ability to work collaboratively within a team, and ability to inspire team members. Must have broad, technical IT knowledge with analytical skills and business acumen. Strong management skills with direct experience managing a diverse group of technology staff. Strong written and verbal skills with proven project management experience. Excellent analytical, organizational, and communication skills. Demonstrated capacity for self-directed learning and ability to exercise independent thinking and judgment. Demonstrated capacity to foster trust and develop the talents and expertise of staff so that they are able to assume expanded responsibilities. Demonstrated and exceptional customer-focus and service orientation.

    Strong interpersonal skills and the ability to work effectively and collegially with business stakeholders and colleagues is required. Adheres to and complies with UCO's shared values and the Office of Information Technology's Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

    Physical Demands:

    Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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