Digital Clinical Support Worker

University Hospital Southampton NHS Foundation Trust
February 09, 2023
Offerd Salary:£23,949 - £26,282
Working address:N/A
Contract Type:Fixed term: 12 month
Working Time:Full time
Working type:N/A
Ref info:N/A
Digital Clinical Support Worker Band 4

Main area

Heart Failure


Band 4


Fixed term: 12 months


  • Full time
  • Part time
  • 37.5 hours per week (30-37.5 hours per week)

    Job ref



    Southampton General Hospital




    £23,949 - £26,282 pa pro rata

    Salary period



    09/02/2023 23:59

    Interview date

    Job overview

    An exciting opportunity has arisen for a fixed term band 4 (a secondment is also welcome) to join our established integrated heart failure service. The team is a multidisciplinary team, based at UHS that serves the needs of heart failure patients in the acute and community settings. This is a new job role which is being piloted to support the adoption and role out of My Medical Record (MyMR) within the service. The role is mix of clinical skills and development of the MyMR pathway. It will require excellent communication skills.

    MyMR is an established patient supported self-management digital tool which has been developed as an educational resource in collaboration with the British Heart Foundation and local patient engagement.

    The team are looking for an experienced health care assistant, with clinical skills (including phlebotomy) a high level of communication and a good knowledge of IT skills to assist with patient registration, education, clinical duties and the adoption of MyMR within the service. This will involve working with patients and the multidisciplinary team in both the acute and community setting. This would be an excellent opportunity for someone looking to progress their career.

    For more information about MyMR, see our website: https: //

    Main duties of the job

    Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

    For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

    Working for our organisation

    What we can offer you

    As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

    Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

    Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

    Detailed job description and main responsibilities

    Your Responsibilities

    What you'll do

  • Lead in the registration and use of My Medical Record for patients.

  • Act as a single point of access to patients who are being registered to use My Medical Record as part of their care

  • Undertake clinical responsibilities including phlebotomy and manual BPs/ patient reviews in acute and community settings under the supervision of a trained nurse.

  • Support and co-ordinate patients on virtual pathways

  • Referring patients to the clinical team as appropriate for complex decisions

  • Provide basic telephone advice where appropriate and sign post other sources of support

  • What we're looking for

    We are looking for someone with a flexible approach and with the ability to manage a demanding workload with changing priorities. You will need to be able to work independently, within the scope of practice, as an active and effective member of the heart failure team. You must be digitally literate to be able to support patients using the digital tools that form part of their care. You must also have clinical skills as you will be doing clinical work in the clinical and community setting (including the patient's home).

    We're also looking for:

  • Understanding of acute hospital environment and the role of HCA

  • Digitally literate with experience of using Windows based applications, such as MS Office (Word, Excel, PowerPoint and Teams)

  • Strong customer service skills

  • Ability to work as a team member

  • Additional information

    Interviews will be held on Thursday, 16 February 2023

    Should you have any queries, please use the contact details below to get in touch

    Person specification Qualifications Essential criteria
  • NVQ or apprenticeship Level 3 in Health
  • Numeracy skills and Literacy skills at level 2 (or equivalent)
  • Desirable criteria
  • Keyboard skills
  • IT literate
  • Proficient in use of Hospital systems
  • Experienced and competent in additional clinical skills, as per job description
  • Experience Essential criteria
  • Proven experience in a caring role.
  • Understanding of acute hospital environment and the role of SHCA.
  • Previous HCA experience
  • Previous experience of working with the general public
  • Experience of using a computer
  • Desirable criteria
  • Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
  • Aptitudes and skills required Essential criteria
  • Ability to communicate with wide range of people
  • Ability to work as a team member
  • Ability to work under own initiative and prioritise workload
  • Ability to adjust to pressures of job.
  • Good interpersonal skills.
  • Willingness to undertake further training
  • Strong interest in digital/IT
  • Experience of dealing with non-routine and complex problems, able to progress chase
  • Interest in new ways of working and supporting clinical teams during periods of change
  • Patience, dependability and motivation shown
  • Be able to take instruction / directions.
  • Aware of personal limitations
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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    Employer certification / accreditation badges Documents to download
  • Job Description (PDF, 269.0KB)
  • Person Specification (PDF, 166.6KB)
  • Apply online now

    Further details / informal visits contact


    Alex Earley

    Job title

    Senior Inpatient Heart Failure Nurse

    Email address

    [email protected]

    Telephone number

    023 8120 3140
    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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