Desk Assistant - Cardinal Village

Lamar University
September 25, 2023
Offerd Salary:$8.50
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Desk Assistant - Cardinal Village

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Posting Summary

Position Title Desk Assistant - Cardinal Village

Posting Number STU229 VP Area VP Student Affairs Division Student Activities Department Cardinal Village Operations Location Student Supervisor Jeffery Kortman, Eric Washington Work Study Required? No Job Duties

About This Role:

Housing and Residence Life—Cardinal Village (HRL) is committed to providing a safe, secure, and inclusive community that is supportive to the academic mission of the university and to preparing students to live lives of leadership, intellectual engagement, citizenship, and civility.

Desk Assistants (DAs) are the initial contact and represent Housing & Residence Life to incoming and current students at Lamar University. While on the phone or in person, Desk Assistants are required to be courteous and make positive first impressions. They work closely with Cardinal Village residents, staff, prospective students, and parents. Desk Assistants are responsible for answering phones and emails, taking messages, and making appointments. They interact with students who come in for appointments, answer basic questions, assist students with paperwork, and handle correspondence from various sources. Desk Assistants also pick up and deliver HRL documents to and from their respective residence halls


  • $8.50 per hour (base pay)
  • $10.00 per hour (If granted work study)
  • Limited 19.5 hours per week
  • Uniform/Work Attire provided (T-shirts)
  • Consult with the office of scholarships & financial aid regarding the impact this position may have on your financial aid award.
  • What You'll Do – Position Duties

    As a member of our team, you will have an impact on our students through accomplishment of the following responsibilities:

    COMMUNICATION:Desk Assistants must demonstrate effective professional communication skills.

  • Serve as a resource, referral, and communication agent; Serve as a liaison between residents and university administrators.
  • Attend and participate in all Fall and Spring training sessions as published in the employment dates.
  • Regularly inspect the front desk and complete the appropriate reports; Report maintenance work needed in public areas.
  • Assist with follow-up of damaged residence hall property.
  • RESOURCE MANAGEMENT: Desk Assistants must demonstrate a working knowledge of both Cardinal Village & LU resources.

  • Educate residents about community standards by promoting and maintaining an inclusive environment.
  • Remain visible and available to Cardinal Village residents.
  • Complete administrative work and all other duties assigned by Professional Staff. (i.e., responding to emails, phone calls, facility reservations, work orders, Unit Inspections, work orders, student relations, etc.)
  • Distribute paperwork, fliers, and brochures, according to the Housing Operations Manuel.
  • CUSTOMER SERVICE: Desk Assistants must demonstrate effective customer service my making the student, parent, or staff member feel heard & valued.

  • Provide quality customer service to students, staff, and other stakeholders
  • Promote university support initiatives for academic success, retention, and progress, by engaging in meaningful conversations with residents.
  • Develop and maintain relationships with residents, addressing individual student concerns with good customer service and responsiveness.
  • POLICY ENFORCEMENT: Desk Assistants will record, and report information promptly as outlined in the Housing Operations Manual and building-specific forms/processes.

  • Abide by university policies; confront, enforce, and report violations of policies and inappropriate behavior in the assigned area.
  • Notify campus administrators of safety and security concerns (Pro Staff on Call, LUPD, CSO, Hall Security).
  • Respond to crises and emergencies as directed in established protocols or as directed by supervisor or other university personnel.

  • DA's will comply with all policies, procedures, and conditions of the LU Student Code of Conduct, Housing Contract & Handbook, DA Addendum & Work Agreement, and written expectations provided by Professional Staff.
  • All Student Housing & Residential Life student staff may be required to be present and provide assistance during crisis or emergencies such as inclement weather—related emergencies (hurricanes, floods, snow, etc.), infectious disease outbreak, building/system failures, or other emergencies as long as the university or residence halls remain open and occupied.
  • The DA position is a full academic year commitment with a maximum average of 20 hours per week (Hall Opening & Closing will require a flexed schedule).
  • Assists with departmental sponsored events such as Student Staff Selection, Cardinal View, Family Weekend, Finals Week, and Week of Welcome.
  • Minimum Qualifications

    What You'll Need to Succeed – Minimum Qualifications

    To be successful in this role and a great addition to our team we need you to come with the following:

  • Minimum 2.0 cumulative GPA
  • Must be a registered student at Lamar University; Must be an undergraduate student enrolled full-time during employment
  • Have no other on-campus employment commitments.
  • Be in good academic and student conduct standing with the university
  • Key Competencies:

  • Must be able to fulfill one full semester of employment.
  • Must be able to attend mandatory trainings and orientations at the beginning of each semester
  • Must be of good character and possess a strong work ethic.
  • Communicate effectively in person with students, staff, and visitors.
  • Provide and receive oral/verbal direction and support during emergency situations.
  • Must be able to answer a multiline telephone system, take detailed and concise messages/transfer calls to the appropriate party in a timely fashion.
  • Must be able to assist with tour groups on Cardinal View Days.
  • Physical Requirements

  • Ascend and descend multiple flights of stairs to complete on-duty rounds and security checks; physically able to move quickly through congested crowd situations.
  • Troubleshoot and report facilities maintenance problems.
  • Prepare written documents and complete forms.
  • Navigate complex filing systems in order to file confidential information.
  • Lift and carry items up to 20 pounds for a distance up to 200 feet.
  • Certifications Required Work Hours 19.5 Job Conditions Additional Instructions for Applicants EEO Statement

    Lamar University is An Equal Opportunity Employer

    Security Sensitive Statement

    This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • What do you believe is the purpose and importance of Student Leaders, and how does that apply to the role of a Desk Assistant?
  • (Open Ended Question)

  • In your own words, explain why you are interested in a Student Leadership position with the Department of Housing & Residence Life?
  • (Open Ended Question)

  • From your perspective, what are the needs of Cardinal Village residents? As a Desk Assistant, how will you meet those needs?
  • (Open Ended Question)

    Documents Needed to Apply

    Required Documents

  • Resume
  • Letter of Interest
  • Class Schedule
  • Optional Documents

  • Financial Aid Award Letter
  • From this employer

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