Deputy Team Leader

Deputy Team Leader Band 3

Main area

Patient Services Centre

Grade

Band 3

Contract

Fixed term: 12 months

Hours

Full time

Part time

37.5 hours per week

Job ref

188-AC5756

Site

Southampton General Hospital

Town

Southampton

Salary

£22,816 - £24,336 pa

Salary period

Yearly

Closing

26/05/2023 23:59

Interview date

06/06/2023

Job overview

We have an exciting opportunity to recruit a Deputy Team Leader to join our 2WW Fast Track Team. You will be based in the Patient Services Centre with the expectation that you will rotate through other areas to meet the needs of the service. We are looking for a dynamic and enthusiastic individual who has experience in providing a comprehensive administration service, and working with computerised systems on a daily basis. Previous supervisory experience would be of benefit. The work is challenging and fast paced but very rewarding.

The 2ww Fast Track team manage all referrals received on a suspected cancer pathway including booking and contacting all patients to offer them an appointment in alignment with National Cancer Targets. It is a fast paced working, and varied and no 2 days are the same.

Main duties of the job

You will work alongside the Team Leader heading up the 2WW Fast Track team, delivering first class customer service to patients.

As a Deputy Team Leader you will also work closely with the other Deputy Team Leader, 2WW Fast Track PSC Administrators.

You will deputise for the Team Leader as required on an ad-hoc basis, attending meetings on their behalf and fulfilling the main function of the Team Leader role on a temporary basis.

You will provide a comprehensive administrative and appointment service for outpatients and ensure compliance with waiting time targets.

Working for our organisation WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Deal with concerns / complaints escalated from the PSC Administrators as appropriate, further escalating where necessary to the appropriate Team Leader for action.

Participate in the induction of new Patient Service Centre Administrators across the Trust, sharing knowledge and expertise of the administrative processes and functions and the role of the centre. Ensure that staff adhere to the agreed operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.

You will be a highly organised individual with good communication skills, someone who can learn and assimilate information quickly. You will need to demonstrate the ability to prioritise and work to deadlines.

We're also looking for you to demonstrate: • Experience of providing high levels of customer service in a healthcare environment • Administrative and organisational experience • An ability to get on with people, share knowledge and best practice.

ADDITIONAL INFORMATION

Interviews will be held on Monday 6th June 2023

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications Essential criteria

A-Level/NVQ 3 level qualifications or equivalent experience e.g. good knowledge across a range of administrative work procedures including non- routine elements

Proficient in the use of Microsoft Office packages including Excel

Good knowledge across a range of admin work procedures and policies

Desirable criteria

Courses / further study attended to demonstrate evidence of personal development, relevant to the role

Knowledge of medical terminology

Working towards a Diploma level qualification as part of a structured development plan to support career progression into the Band 4 Team Leader role.

Experience Essential criteria

Administrative and organisational experience

Proficient in the use of all hospital computerised patient systems

Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation

Desirable criteria

Proven experience in a supervisory role

Skills Essential criteria

Proven ability to work to deadlines, prioritise and multi-task

Excellent verbal, telephone and written communication skills

Able to learn and assimilate information quickly

Friendly and approachable manner

Polite, sympathetic, patient and diplomatic.

Able to get on with people, share best practice and knowledge with others

Be adaptable and flexible to meet the needs of the service including covering centre opening hours

Special requirements Essential criteria

Reliability – good time keeping, role modelling.

Values Essential criteria

Able to demonstrate behaviours that meet the Trust Values Patients First

Able to demonstrate behaviours that meet the Trust Values Always Improving

Able to demonstrate behaviours that meet the Trust Values Working Together

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

https: // careers.uhs.nhs.uk

- Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

Getting to work - our travel promise

Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

Employer certification / accreditation badges Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job Description (PDF, 520.6KB)

Personal Specification (PDF, 280.6KB)

Apply online now

Further details / informal visits contact

Name

Michelle Jones

Job title

Team Leader Neurology

Email address

[email protected]

Telephone number

023 81 201451

If you have problems applying, contact

Address

 If you have problems with the

online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

Telephone

 01629 690826