Offerd Salary:£27,055 - £32,934
Working address:N/A
Contract Type:Fixed term: 12 month
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Deputy Access Manager NHS AfC: Band 5

Main area

Patient Services Centre


NHS AfC: Band 5


Fixed term: 12 months


Full time - 37.5 hours per week

Job ref



University Hospital Southampton




£27,055 - £32,934 pa

Salary period



02/12/2022 23:59

Interview date

Job overview

An exciting opportunity has arisen within the Patient Services Centre (PSC) to cover maternity leave as part of the Central Performance team working closely with the Access Manager. The PSC is a busy, friendly, interesting and often diverse department which is at the hub of outpatient administration within the Trust.

We are looking for an experienced, confident, enthusiastic and motivated individual to enhance our team for 12 months.


The Patient Services Centre is often the first point of contact for the patients, it is responsible for:

  • Making and receiving over 20,000 calls per month from patients.
  • Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
  • Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics
  • Covering receptions across all of our sites, checking patients in, booking follow up appointments and dealing with queries.
  • Preparing patient packs for outpatient clinics
  • Main duties of the job


    - You will support the PSC Access Manager in the delivery of national and local targets for outpatient activity across the Trust. - You will support with the implementation of new electronic and digital systems. - You will validate and report on patient information and pathways, including analysis and audit of existing processes and activity performance, comparing data from different sources to identify quality, consistency and accuracy. - You will participate in work to modernise service delivery.


    - You will have previous working knowledge of data systems and analysis, together with improvement techniques. - You will demonstrate sound understanding of RTT 18 weeks and cancer pathways in line with the Trust's Access Policy. - You will have a proven ability to work autonomously, on your own initiative and deliver against tight deadlines. - You will have excellent attention to detail, being able to assimilate information and analyse complex data/reports.

    Working for our organisation


    As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

    As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

    UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

    Detailed job description and main responsibilities


    UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

    Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.


    Interviews will be held on Wednesday, 14th December 2022


    If you're interested in applying for this role, we'd encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you're ready to apply, please follow the link below to complete an application.

    Person specification Qualifications / training required Desirable criteria
  • Courses/further study attended to demonstrate evidence of personal development
  • Demonstrated proficiency in the use of EXCEL
  • Relevant work based experience of data systems
  • Proficient in the use of other Microsoft Office packages
  • Previous or relevant experience necessary Essential criteria
  • Demonstrate a sound knowledge of RTT and cancer targets
  • A proven track record in developing and implementing service improvement in the NHS or private sector
  • Evidence of achieving effective outcomes
  • Able to demonstrate the use of software to create reports and provide information
  • Reporting using SQL, BI and QlikView
  • Experience of preparing information with senior managers
  • Management and leadership commensurate with role
  • Administrative and organisational experience
  • Experience of dealing with complex data issues
  • Aptitudes and skills required Essential criteria
  • Able to work as a member of a team and on own initiative
  • Ability to work under pressure to deliver against tight deadlines, priorities and multi-task
  • Ability to motivate staff, generate enthusiasm and remove barriers to change
  • Proven team leader and facilitator
  • Advanced computer skills including knowledge of extracting information from databases
  • Literate and numerate
  • Attention to detail
  • Ability to think creatively
  • Assimilate information and analyse data quickly presenting complex data in a clear and concise format
  • Professional and confident verbal and written communication skills
  • Excellent attention to detail, analytical and methodical
  • Problem solving skills
  • Ability to provide training and develop processes and procedures for existing or new ways of working
  • Special requirements of the post Essential criteria
  • Excellent organisational and analytical abilities
  • Flexible and adaptable approach to work
  • Able to adapt to ad hoc work requests while balancing long and short term work with urgent requests
  • Good time management skills
  • Enthusiastic, motivated
  • Able to speak confidently to senior staff in stressful scenarios
  • Cheerful/pleasant disposition
  • Reliable and punctual
  • Diplomatic and able to respond constructively when challenged
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 145.9KB)
  • Personal Specification (PDF, 148.1KB)
  • Apply online now

    Further details / informal visits contact


    Anita Jones

    Job title

    PSC Access Manager

    Email address

    Telephone number

    02381 204505
    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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