Data & Voice Technician

Data & Voice Technician

City Logan Campus

Posted Date 19 hours ago(2/15/2023 6:56 AM)

Requisition ID

 2023-6160

# of Openings

 1

Job Locations

 US-UT-Logan

Category (Portal Searching)

 Information Technology

Position Type

 Benefited Full-Time

Job Classification

 Non-Exempt

Percent of Time or Hours per Week

 40 Hours per week

College

 Finance & Administrative Service

Department

 Information Technology

Advertised Salary

 Commensurate based on experience plus excellent benefits

Telework Eligible

 No

Overview

The Data and Voice Technician will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, and edge data infrastructure. Work independently on assigned projects. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers.

Responsibilities

DATA & VOICE TECHNICIAN RESPONSIBILITIES:

Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, and USU physical data connections and other items as assigned.

Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service.

Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration.

Perform edge data switch installation and cross connects as assigned.

Troubleshoot problems regarding end user voice (including handset and voicemail) and basic data connection services.

Troubleshoot and replace telephones and telephone accessories.

Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies.

Install Outside Plant copper/fiber optic cabling.

Fusion Spicing/Termination of fiber optic cable

Install security cameras, wireless access point and UPS systems.

IT INFRASTRUCTURE MAPPING AND DOCUMENTATION:

Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date.

Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.

Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization.

Gain in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.

Daily monitoring and mapping of new and relocated IT infrastructure.

Qualifications

Minimum Qualifications:

Three years of experience; or an associate degree/technical training in a related field plus one year of experience.

Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision.

Experience performing data and voice moves adds and changes.

Strong, established track record of exceptional customer service.

Preferred Qualifications:

Prior USU experience.

Knowledge of USU policies and procedures.

BICSI, NEC or other standards/best-practice installer-level certifications.

Knowledge, Skills, and Abilities:

Basic computer skills (Data Entry, Word, Excel, Outlook, Internet).

Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written).

Attention to detail and follow up.

Willingness to undertake any necessary training needed to perform job functions or to enhance performance.

Ability to learn new systems.

Ability to work well with other technical staff in a team environment.

Ability to train others, both non-technical end-users and technical staff.

Excellent customer service skills.

Ability to complete work orders in an effective and timely manner.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Advertised Salary

Commensurate based on experience plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Utah State University (USU) was founded in 1888 and is Utah's land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 “very high research activity” by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USU's statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master's and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university's ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at [email protected]

USU Land Acknowledgment

Please visit our website to learn about Utah State's land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non- discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, [email protected], Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, [email protected], Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https: // equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, [email protected]

U.S. Department of Education, Denver Regional Office, 303-844-5695, [email protected]

updated 11/2022