Customer Service Representive - Onsite

Position Information

Position Description

At University Eye Center (UEC) an Article 28 Diagnostic and Treatment Center within the State University of New York, College of Optometry, we are inspired to make a difference, and are committed to integrity and excellence. We welcome new ideas and encourage continuous improvement. We strive for a culture that regards people as professionals and will foster trust, commitment, consistency and results. We strive to have a diverse, collaborative, team-oriented and results-oriented culture.

We are seeking talented and enthusiastic individuals to engage with our patients and serve as a primary contact and welcoming first impression for our patients and visitors. As a Customer Service Representative, you will work collaboratively with providers and staff and liaison between patients and other departments within the UEC. You will be responsible for exceptional customer service and creating a warm and friendly patient reception. You will facilitate enrollment in our patient portal and assist patients with kiosk functions. Using NextGen Electronic Health Record and Practice Management System, you will respond to staff and patient inquiries, schedule appointments, patient registration, insurance verification, authorizations and payment processing. You will be responsible to provide patients with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes. You will also advise patients of their vision and medical plan coverage, coordinate the provision of any special needs for the patients, and provide the public with information regarding UEC and College activities and programs.

Required:

· Two years of experience working in customer service (preferably in a healthcare, hospitality, call center, or client service environment).

· Excellent organizational skills and attention to detail

· Excellent listening, communication, and writing skills

· Excellent phone etiquette and interpersonal skills

· Computer proficiency with Microsoft Office (Outlook, Word, Excel)

Preferred:

· Knowledge of managed care and other third-party payers

· Knowledge of insurance verification and authorization

· Optical/vision care experience

· Experience with computerized Practice Management (PM) and Electronic Health Records (EHR)

· Bachelor's degree and/or bilingual skills

Hours: Monday-Thursday 11:30am to 7:30pm and Friday: 8:30am-4:30pm OR

Monday-Thursday 10:00am to 6:00pm and Saturday 8:00am-4:00pm

Annual Salary (including location pay) is $47,626 and there is also a generous benefit package.

The College is located at 33 West 42nd Street New York, NY 10036

To view the College's Annual Security Report visit https: // www. sunyopt.edu/offices/universitypolice/asr

The SUNY College of Optometry is an Equal Opportunity Employer/Veterans/Disabled.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at [email protected] .

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