Customer Service Representative - Temporary

University of Massachusetts Amherst
July 14, 2023
Contact:N/A
Offerd Salary:$22
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Customer Service Representative - Temporary

Apply now Job no: 517944 Work type: Hourly Location: UMass Amherst Department: UCard Union: Non-Benefited Categories: Temporary Non-Benefited

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

This position supports the UCard Office in providing ID card services to students and campus staff. The ideal candidate will be an organized self- starter who enjoys working with students and staff, has strong attention to detail and customer service skills.

Essential Functions

  • Serve as the first point of contact for telephone inquiries regarding accounts and other aspects of UCard operations.
  • Perform data entry and filing tasks related to student and staff UCard services.
  • Oversee periodic mass mailings to new and returning students.
  • Assist with scheduling and training of student employees.
  • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Ability to be self-directed and a self-starter.
  • Possess excellent organizational and communication skills.
  • Ability to exercise extreme attention to detail.
  • Physical Demands/Working Conditions

    Typical office environment activity.

    Work Schedule

    Monday - Friday 8:30 AM - 5:00 PM.

    Salary Information

    $22 per hour.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Feb 23 2023 Eastern Standard Time Applications close: Jul 14 2023 Eastern Daylight Time

    From this employer

    Recent blogs

    Recent news