Provide face to face customer service to students
Great opportunity to broaden your exposure across both library and student
services
Join a supportive and dedicated team
The role
Continuing, Full Time
Part time or job share arrangement may be considered
Level 4 - $68,892 to $74,785 pa (plus 17% superannuation)
Albury-Wodonga
As the Customer Service Officer, you will provide exceptional customer service
to support both the Division of Library Services and Division of Student
Experience. You will work in a dynamic environment in a supportive team that
values development and growth and provides opportunity for progression.
About you
Strong interpersonal, written and communication skills, including
experience in engaging effectively with a diverse audience.
Ability to prioritise competing deadlines and deal with multiple tasks
simultaneously.
Tech savvy skills with capability to learn new applications and emerging
technologies.
Benefits
Work life balance
Professional development opportunities
Generous leave options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program
which funds student scholarships.
Visit our website to learn more about our great range of employee benefits.
About us
The Division of Library Services supports the University's ethos of
‘yindyamarra winhanga-nha' - ‘the wisdom of respectfully knowing how to live
well in a world worth living in '. We provide high quality information
services and resources to support students, staff, and all members of the
University campuses and its communities. We aspire to excellence in the
provision of innovative library services delivered online and on-campus.
We are a university of the land and people of our regions. True to the
character of regional Australia we have gumption, we have soul and we
collaborate with others. We develop holistic, far-sighted people who help
their communities grow and flourish. The Wiradjuri phrase yindyamarra
winhanganha means the wisdom of respectfully knowing how to live well in a
world worth living in. This phrase represents who we are at Charles Sturt
University – our ethos. It comes from traditional Indigenous Australian
knowledge, but it also speaks to the mission of universities – to develop and
spread wisdom to make the world a better place. Harnessing technology, we
thrive as a distributed yet connected community, welcoming and engaging with
people across Australia and the world.
Charles Sturt University is an equal opportunity employer committed to
diversity and inclusion. This is demonstrated through our Athena SWAN Bronze
Institutional Award and our participation as a member in the Australian
Workplace Equality Index. Applications are encouraged from Indigenous
Australians; people with a disability; women (particularly for senior and
non-traditional roles); people who identify as LGBTIQA+; and those from
culturally and linguistically diverse backgrounds.
To apply
Click the button and complete your application online, and address
the selection criteria in the position description and upload your CV. If you
experience difficulties applying online or for further information on
completing the application process please visit our how to apply page or
contact us.
This position is open to Australian Citizens and Permanent Residents; or
applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in the position description or by
contacting:
David Anderson Team Leader, Frontline Services (North) and Copyright
Officer
[email protected] Ph: 02 6365 7595
Closing Date: 11pm, 9 September 2024
