Customer Service & Experience Officer

Coventry University
February 07, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Job title

Customer Service & Experience Officer

Job reference


Application closing date


Faculty / School or Service

Faculty of Engineering, Environment & Computing (EEC)





Contractual hours



Full time

Job category/type

Professional Services



Job description

Coventry University Group opened its first overseas campus in Wrocław in Poland in 2020. At Coventry University Wrocław, we aim to offer a career- focused experience to our students, one that is traditionally academic but is also designed to help our students progress in their careers.

To support this exciting venture, we are looking for a Customer Service and Experience Officer (CSEO) to join the professional services team. This role will be pivotal in ensuring ongoing positive and professional customer experience.

You will be the first point of contact for all our customers, dealing with a wide range of enquiries including registry, finance and systems queries and you will review, diagnose, resolve, or pursue satisfactory resolutions. You will be responsible for resolving or communicating customer requirements in accordance with regulations, company policies and procedures.

You will provide a personal and efficient service, whilst conveying a sense of expertise in our Educational Services and capabilities. As a CSEO, you will be passionate about customer service and hold excellent communication skills with the ability to remain calm under pressure. Knowledge of Polish language is desirable

This is an exciting opportunity to join Coventry University Wrocław and work for a stimulating, diverse and enthusiastic organisation that is committed to delivering the very best experience for our students.

What we offer:

  • Work in a dynamic and innovative team that is passionate about the difference education can make in the world
  • Brand new campus located in the city centre, easily accessible by public transport
  • Free parking place
  • Multisport card allowing you to access many fitness facilities (subsidised)
  • Discounts on our language courses
  • LinkedIn Learning
  • To apply for the above role, please send your CV and cover letter written in English by the closing date. The interview will be conducted in English.

    Informal enquiries can be addressed to email: [email protected] but please note that applications sent directly to this email address will not be accepted. For more information on Coventry University Wroclaw, please visit www.

    Please click here for job description and person specification.

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