Cross Functional IT Support Coordinator

University of North Texas at Dallas College of Law
June 12, 2023
Offerd Salary:$52,458
Working address:N/A
Contract Type:Other
Working Time:Full Time/Part Time
Working type:N/A
Ref info:N/A
Position Details

Position Information

UNT System Overview

Welcome to the University of North Texas System. UNT System includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title Cross Functional IT Support Coordinator Department UNT-Academic Technologies-120300 Job Location Denton Full Time/Part Time Retirement Eligibility TRS Eligible Additional Retirement Information

For more information on retirement plan options, please visit https: //

Salary Information $52,458.00 Department Summary

As part of the Vice President for Academic Affairs division, Academic Technologies champions, builds, and applies technology to help UNT advance education, creativity, and research. Benefits include: • Flexible hours and remote work arrangements • Tuition benefits and paid time off/sick leave • Clear and reasonable work priorities • Transparent leadership

Position Overview

This position is responsible for helping IT service customers by serving as a secondary (tier 2 or second or indirect) point of contact to: fix and/or create work-arounds for problems, sometimes systemically; fulfill requests, sometimes systemically (e.g., automation); do maintenance and/or projects that affect an entire user group. This position is responsible for the administration and support of the technical services for a college or administrative area. Duties reflect substantial variety and complexity. Assignments are broad in nature and usually require creativity and originality. Serves as a resource for others regarding customer- and systemically-related complex, confidential, or sensitive incidents, problems, and/or projects. Work may be driven by customers via phone, in-person (in- office and/or on-site), and/or digitally.

Additional Posting Details

Minimum Qualifications

Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Prior experience with specific systems, equipment and software may be specified as needed by department. • Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. • Ability to operate computer keyboards and to install computer hardware. • Ability to assimilate, retain and utilize technical and applications- oriented information.

Preferred Qualifications

  • Experience with Multimedia production hardware and software.
  • Experience in troubleshooting and configuration of Windows, MacOS, and Multimedia production hardware/software.
  • Experience answering phones, remote access, and chat support in a help desk / service desk environment.
  • Experience working in Higher Education and working with sensitive data including HIPAA / FERPA information.
  • Experience documenting exceptions and unique setups.
  • Experience with ServiceNow and OTRS.
  • Required License / Registration / Certification Work Schedule

    M-F 8-5, some remote and flexibility available

    Driving University Vehicle No Security Sensitive This is a security sensitive position. EEO Statement

    The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

    Classification Title Cross Funct IT Support Coord Physical Requirements Lifting up to 25 pounds, Ability to communicate

    Job Duties


    Provides phone and remote-access based desktop, software, and authorized device support to faculty, staff, student employees, and students. Emphasis on the labs, classrooms, and studios of the MRTS and Journalism departments.


    Documents, installs, maintains, and properly decommissions supported devices and software for Faculty, Staff, departmental lab, and research lab machines, and exceptions to the standard configurations.


    Serves as the primary point of contact on behalf of AT for VIP customers within their scope (Deans/Chairs/Researchers/Lab Managers), and communicates and collaborates with those individuals on confidential/sensitive projects or to provide best-fit recommendations for unique requirements.


    Works with AT part-time student techs as a tier two support, but also serves in a mentorship role by assisting with training and by partnering with an assigned student employee to help provide IT support to their assigned supported departments.


    Assists Service Desk Manager and/or AT with special projects or time sensitive work requests, but can include some rare off-hours needs to support UNT mission in education and research.

    Posting Detail Information

    Posting Number S6264P

    Position End Date (if temporary) Special Instructions to Applicants Quicklink for Posting https: //

    Supplemental Questions

    Required fields are indicated with an asterisk ().

    Documents Needed to Apply

    Required Documents

  • Resume
  • Optional Documents

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