CRM Data Analyst (S04415P)

CRM Data Analyst (S04415P) Bookmark this Posting Print Preview Apply for this Job Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number S04415P

Position Title CRM Data Analyst (S04415P) Department Recruiting Location Arlington Job Family Business Technology Position Status Full-time Work Hours Standard Work Schedule

Monday thru Friday 8am to 5pm. Some evening and weekend work required. Some travel required. On rare occasions, work might be required in an outdoor or remote location.

Open to External and Internal FLSA Salary Salary is commensurate based on qualifications and relevant experience. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Job Summary

This position serves as technical support for the Division of Enrollment Management as it relates to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of the CRM. This position will also assist in managing and configuring applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment, attention to detail, and requires knowledge of college enrollment policies and procedures.

Essential Duties and Responsibilities

Support and maintain business processes related to data hygiene, manipulation and importing/exporting data with the CRM to help users identify trends and opportunities to strengthen recruitment.

Provide development and ongoing support for stakeholders of the CRM.

Collaborate with stakeholders to understand and outline business needs, process maps and CRM requirements.

Complete projects successfully and on time.

Identifies problems and analyzes causes, recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected.

Provides alternative solutions to solving problems.

Assist with design, development and modification of CRM applications or integration.

Use analytics and user feedback to predict and measure outcome and consequences of a design.

Troubleshoot and solve CRM-related issues as needed.

Confer and collaborate with stakeholders about CRM design and maintenance, software application requirements and academic and non-academic unit, and undergraduate and graduate recruitment needs.

Perform work in ways that contribute to the University's successful achievement of enrollment goals, including other duties as assigned.

Required Qualifications

Bachelor's degree in any field with two to three (2-3) years of experience working in a customer-facing, technical support position with a strong focus on attention to detail and the needs of the customer, or any appropriate combination of education, training and experience.

Knowledge, Skills and Abilities:

Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.

Must have considerable knowledge of computing/communication networks and characteristics of CRM and affiliated technologies, preferably in higher education.

Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive.

Must be able to contribute to the achievement of enrollment goals.

Ability to coordinate and work with a team.

Ability to effectively communicate technical and other information to a variety of stakeholders – including those with non-technical backgrounds.

Preferred Qualifications

Higher education experience working with CRM, preferably Slate.

Previous experience collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Working Conditions Special Conditions for Eligibility Working Title Business Support Analyst I EEO Statement

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Posting Detail Information

Number of Vacancies 1

Desired Start Date 04/01/2023 Open Date 03/13/2023 Review Start Date Open Until Filled Minimum Number of References Required 3 Maximum Number of References Accepted 3 Special Instructions to Applicants

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk ().

Documents Needed To Apply

Required Documents

Resume or CV

Cover/Interest Letter

Optional Documents