Position DetailsPosition Title Coordinator of Operations & Communications
Position Status Full-Time
Position Summary Information
Job Description Summary
The Coordinator of Operations and Communications works closely with the Director of Residence Life & Student Conduct to develop, implement and review services and programs for resident students. In accordance with the Mission and Strategic Plan of the University, the Coordinator responds to the developmental needs of resident students in an effort to develop positive living and learning communities in the residence halls.
Reporting to the Director of Residence Life & Student Conduct, the Coordinator of Operations and Communications is responsible for overseeing a residence life office environment and providing superior customer service and excellent administrative assistance in a fast paced, busy environment. The primary focus of this position involves responding to student and parent inquiries as well as providing support to the Residence Life office with various technical, clerical, and operational needs.
Responsible for modeling the University Mission through dedicated job performance, service excellence, respectful association and active support of Catholic and Lasallian higher education
Maintain smooth and effective operations within the Residence Life Office
-Manage front desk operations for the Residence Life Office, including training student staff on appropriate responses to walk in, telephone, and email queries.
-Oversee the Residence Life email account and aid with office calls and student walk-ins.
-Develop and disseminate communications on behalf of the department (phone, email, social media, and print).
-Communicate effectively with students, parents, and other departments within the college.
-Create and manage the process for residence hall assignments and room selection.
-Assist with the management of student housing management platform (StarRez).
-Serve as a liaison between Office of Residence Life and StarRez partners. Attend regularly scheduled check-in meetings with StarRez account manager
-Assist with housing booking, billing, and data entry. Produce regular occupancy reports.
-Collaborate with live-in student staff (Residence Life Coordinators and Resident Assistants) to accurately determine current status of student assignments, room vacancies and room changes, and to resolve complaints related to room assignments.
-Manage billing for resident students, including room damage assessment, lock out charges, and all other billing concerns.
-Complete administrative tasks and operational functions associated with the residence community such as, openings, closings, and break/summer housing.
-Develop marketing tools for department for items such as room selection, moving on campus, and information for incoming students.
-Serve as the liaison to Athletics for student housing and to the Center for Health and Counseling for compliance with vaccination requirements.
-Serve as the primary liaison with the locksmith to rectify key discrepancies and change locks or keys.
-Serve as a liaison with other campus departments (e.g., Facilities, Lewis University Police, and Disability Services).
-Work collaboratively with Facilities and Purchasing in the upkeep/replacement of room and lounge furniture in the residence halls.
-Assist with routine safety procedures including fire drills, health and safety checks, and natural disaster preparedness. Coordinate fire drill procedures with Lewis University Police.
-Manage the purchasing, payment, and record keeping related to supplies, services, and other components of the department's daily operations.
-Maintain familiarity and understanding of college related policies and protocols including but not limited to Residence Life processes and functions (e.g. Refund and withdrawal process, Room Change process, Residential Life handbook and policies) and other housing related matters.
-Participation in Residential Life openings and closing as well as other large-scale programmatic initiatives which can include some weekends during the year.
- Serve as a positive representative of the department and collaborate effectively with a wide range of stakeholders.
-Participate in departmental, divisional, and college-wide trainings and professional development workshops.
-Serve on departmental committees and assist with that assigned area.
-Other duties as assigned by the Director of Residence Life & Student Conduct.
Associates degree, and or 1-3 years of previous administrative/managerial experience is required.
Demonstrated experience in the use of Microsoft Office Suite and student housing management software preferred. Must be self-motivated, able to work as a part of a team and/or independently. Strong interpersonal skills required. Demonstrated ability to communicate professionally and effectively in both written and verbal form with a variety of stakeholders including, but not limited to, students, faculty, staff, and parents. Excellent conflict resolution and organizational skills. Ability to work effectively and positively in an environment characterized by change, including the ability to acquire new knowledge.
Bachelor's degree. Experience in a higher education environment preferred.
Essential Duties Work hours
Posting Detail InformationPosting Number S01100
Posting Date Closing Date Open Until Filled Yes Special Instructions SummarySupplemental Questions
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