Coordinator of Enrollment CRM & Communications

University Of Memphis
February 03, 2023
Offerd Salary:$40,000 - $43,500
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Posting Details

Posting Information

Posting Number SAECC3210

Advertised Title Coordinator of Enrollment CRM & Communications Campus Location Main Campus (Memphis, TN) Position Number 007138 Category Staff (Hourly/Monthly) Department Admissions Minimum Position Qualifications

Bachelor's Degree and two (2) years of professional experience. Must possess a valid driver's license.

Special Conditions

The Department is especially interested in candidates with the following:

Advanced knowledge of graphic and web design software is advantageous. Functional knowledge of Slate CRM or similar customer relationship management systems is very advantageous.

Experience in relevant field including but not limited to: student personnel/higher education administration, public relations/communications or other educational environments.

Candidates that exhibit cultural competency, exceptional organization and writing skills, strong supervisory skills, and exemplary public speaking skills.

Master's degree (earned or in progress)

Work Schedule

Monday – Friday 10:00am – 6:30pm May work extended hours or alternative schedule as needed during peak season or special projects. Some professional development travel may be required.

Posting Date 01/10/2023 Closing Date 02/03/2023 Open Until Screening Begins No Hiring Range $40,000 - $43,500 per year Full-Time/Part-Time Full-Time: Benefits Eligible Working Conditions

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Additional Working Conditions

Job requires sitting as well as eye focus on computer screen for long periods of time.

Special Instructions to Applicants

All applications must be submitted online at

Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.

Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Is this posting for UofM employees only? No Positions Supervised

Student Staff

Knowledge, Skills, and Abilities

Functional knowledge, or the ability to learn, of Slate CRM or similar customer relationship management systems is a critical skill for this position. Successful candidates must have a passion for design and a love of marketing and storytelling. This position requires exhibit innovative ideas, progressive thinking, diverse creativity, exceptional organization and writing skills, and strong supervisory skills. Advanced knowledge of graphic and web design software is advantageous.

Additional Position Information Benefits of Employment (Applies to full-time employees only)

Job Duties

Duties & Responsibilities

Coordinate Communications Responsible for designing and scheduling all marketing and communications related to undergraduate recruitment. Ensure accuracy of delivery according to population, message, and brand consistency across all Undergraduate Admissions marketing and communication mediums.

Duties & Responsibilities

CRM Manager Manage technical and creative functions of the Slate CRM (Customer Relationship Management) system, including but not limited to, implementing the approved communication plan, reporting analytics, and training end-users. Assist in planning, testing, and implementation of system upgrades; assists with scheduling system's activities, production calendars, and uploads and downloads. Responsible for training staff on the uses and updates of the CRM, as well as the production of training materials and regular updates to policies and procedural manuals.

Duties & Responsibilities

Supervisor Manage the Admissions Communications Unit consisting of a team of student workers. Develop policies and procedures for department; interview, hire, and train student assistants to perform postal mail assembly, telecounseling, and exhibit exceptional customer service skills. Design strategies for the telecounseling and communication flow; determine target market, timing, and messages for telecounseling and communications. This position may also require the supervision of a graduate assistant.

Duties & Responsibilities

Oversee Postal Distribution Oversee the assembly and delivery of outgoing mail. Monitor outgoing mail to ensure the most economical rate is used; maintains accurate records of outgoing mail for billing purposes; operates systems for printing of outgoing mail.

Duties & Responsibilities

Assessment Develop reports to evaluate the success of the communication campaigns and strategize potential improvements or alterations that may lead to greater results.

Duties & Responsibilities

Recruitment Expected to assist with recruitment events, as needed.

Duties & Responsibilities

Other related duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk ().

  • Can you work the required work schedule?
  • Yes
  • No
  • Describe your experiences working with students in Higher Education.
  • (Open Ended Question)

  • Please tell us why you are the best candidate for this position.
  • (Open Ended Question)

    Applicant Documents

    Required Documents

  • Resume
  • Cover Letter
  • References List
  • Optional Documents

  • Unofficial Transcript
  • From this employer

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