Full-time, Continuing position
Salary HEW 7 + 17% Superannuation
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the Role
The Coordinator, Library Concierge, coordinates the Library Concierge to deliver a high-level customer service patron experience for enquiry services across the 4 physical Libraries in the provision of directional help, referral to other Library and RMIT services, and basic help with on-site patron needs. The Coordinator, Library Concierge works closely with the Coordinator, Information Services, (Learning) to deliver exceptional patron help services, and the Coordinator, Library Spaces to ensure physical sites support patron needs. Library Concierge staff also support the Library Collections team with circulation, on-site scanning, and collection projects (such as weeding and stock take).
Reporting to the Senior Coordinator, Library Concierge and Peer Mentoring the role works collaboratively across the Library to identify innovations and improvement ideas and translate these to the concierge service model. The role supports projects and programs of work from other portfolios relating to Library services, including support of the Library Customer Experience team.
The role is required to work across all Library sites (Melbourne CBD, Bundoora, and Brunswick) on projects and programs of work.
To be successful in this position, you'll have:
Excellent interpersonal skills, especially the ability to work collaboratively and cooperatively influence and negotiate with stakeholders, key partners, and service providers.
Demonstrated ability to work tactically and with agility to deliver long term goals and project deliverables.
Demonstrated experience managing a customer service team especially in a library environment.
Demonstrated project management experience showing successful and timely delivery of outcomes.
Demonstrated ability to lead a team in an environment of constant change to contribute to ongoing organisational improvement.
Demonstrated focus on the customer user experience (CX)
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University's strategies related to RMIT's academic programs and the RMIT learner experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the learner experience, learning and teaching outcomes and the management of learning and research information sources.
The Education Portfolio plays a key role in empowering learners to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for learners is a priority for the University.
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link below.
For further information about this position, please see Position Description below.
https: // www. rmit.edu.au/content/dam/rmit/au/en/careers/position- descriptions/pd-coordinator-library-concierge.pdfApplications Close:
4 Dec 2022 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreakhere.
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