Coordinator, College Information Center, Student Services- Lakeland (2023129)

Polk State College (Winter Haven)
June 12, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

About the Opportunity:

At Polk State, our amazing faculty and staff create an inspiring workplace. This career position reports to the Associate Dean Student Services-Lakeland and is an excellent opportunity within the College's student services department. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State!


About the Position:

This career position serves as the primary coordinator of the Information Center's daily operations, including oversight of staff activities. Provides responsible administrative and clerical duties in support of other departmental functions, including admissions, registration and record keeping.

Essential Functions/Duties:

  • Greets and assists students at Welcome Desks as needed.
  • Provides exceptional service to students and visitors via in-person communication, phone, and email.
  • Assists the Associate Dean in activities related to College, departmental, and office operations.
  • Responsible for special projects and assignments as requested by the Associate Dean and Data Analysts.
  • Prepares reports as required and maintains computer and paper file records in accordance with College policies.
  • Supports meetings through meeting coordination, room and telephone reservations, and preparation of meeting minutes as requested by the Associate Dean.
  • Enters and maintains required participant/student information in secure external databases as required.
  • Maintains expert user-knowledge of Genesis as it relates to projects at hand.
  • Responds to Departmental emails and serves as the department expert with Chat software.
  • Ensures task completions relative to department personnel, resolves routine questions and problems, and refers more complex issues to higher levels.
  • Assists Associate Dean in the coordination of staff. Ensures smooth departmental operations of the Welcome Desk staff, tracking staff attendance, and time sheet timeliness and training as required.
  • Directs the work of the Welcome Desk staff to assist in special project needs.
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