About the Opportunity:
At Polk State, our amazing faculty and staff create an inspiring workplace.
This career position reports to the Associate Dean Student Services-Lakeland
and is an excellent opportunity within the College's student services
department. We offer a collaborative, creative and culturally diverse work
environment. If you want to be supported in your efforts to grow
professionally and to be recognized for your contributions, then come work
for Polk State!
SOAR, EAGLES!
About the Position:
This career position serves as the primary coordinator of the Information
Center's daily operations, including oversight of staff activities. Provides
responsible administrative and clerical duties in support of other
departmental functions, including admissions, registration and record keeping.
Essential Functions/Duties:
Greets and assists students at Welcome Desks as needed.
Provides exceptional service to students and visitors via in-person
communication, phone, and email.
Assists the Associate Dean in activities related to College, departmental,
and office operations.
Responsible for special projects and assignments as requested by the
Associate Dean and Data Analysts.
Prepares reports as required and maintains computer and paper file records
in accordance with College policies.
Supports meetings through meeting coordination, room and telephone
reservations, and preparation of meeting minutes as requested by the
Associate Dean.
Enters and maintains required participant/student information in secure
external databases as required.
Maintains expert user-knowledge of Genesis as it relates to projects at
hand.
Responds to Departmental emails and serves as the department expert with
Chat software.
Ensures task completions relative to department personnel, resolves
routine questions and problems, and refers more complex issues to higher
levels.
Assists Associate Dean in the coordination of staff. Ensures smooth
departmental operations of the Welcome Desk staff, tracking staff
attendance, and time sheet timeliness and training as required.
Directs the work of the Welcome Desk staff to assist in special project
needs.
