Continuous Improvement Lead

University of Leeds
November 23, 2023
Offerd Salary:£54,585 – £54,395
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Continuous Improvement Lead

Salary: Grade 8 (£54,585 – £54,395 p.a. depending on experience)

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you committed to evolving the delivery of change for IT services, products and projects? Do you love finding new ways of delighting your customers and colleagues?

As an IT Continuous Improvement Lead, you will take an important role in partnering with the business in defining opportunities, developing clear customer delivery focused recommendations, and ultimately owning the delivery of fit for purpose, scalable process solutions in a timely manner. You will draw on internal and external data and perspectives in providing the IT delivery teams with solutions and improvements to current business processes.

This role supports the Head of Delivery Development and Continuous Improvement in determining and embedding processes and controls to support the business transition through its journey to a new Target Operating Model in collaboration with each IT function.

You will support the transition of the IT department's delivery capability towards increasingly Agile and product-based ways of working, as well as leading specific work streams to improve processes, structures and tools, using Robotic Process Automation (RPA) where appropriate.

With experience of managing and documenting different types of project and programme process improvement initiatives to meet agreed delivery outcomes, you will be able to demonstrate experience of setting performance standards for teams against frameworks and best practice.

You will also demonstrate an ability to identity and prioritise improvement opportunities that enable customer-focused delivery, whether in reducing lead- times, unblocking process or recommending alternative delivery models.

As part of the Continuous Improvement Team, you will work collaboratively with the programme management office and Demand & Capacity function as well as with project and programme teams, business analysts and technical teams to ensure that we deliver a seamless service for customers. You will be driving continuous improvement across the IT delivery function, creating a culture of operational excellence, and striving to achieve project delivery.

What we offer in return

  • 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That's 42 days a year!
  • Generous pension scheme – the University contributes 21.6% of salary
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
  • Access to on-site childcare, shopping discounts and travel schemes are also available.
  • And much more!

    More about the University

    The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

    If you are looking for a role that will support the Head of Delivery Development and Continuous Improvement in determining and embedding processes and controls support the business's transition to a new Target Operating Model in collaboration with each IT function, apply today!

    How to apply

    The University of Leeds has engaged the services of Harvey Nash, to whom applications should be sent.

    To apply, please visit: https: // www.

    For an informal and confidential discussion, please speak with our advisor at Harvey Nash:

    Danielle McDonald, Service Delivery Manager

    +44 (0) 113 202 8903

    [email protected]

    Location: Leeds - Main Campus

    Faculty/Service: Professional Services School/Institute: IT Section: IT Project Directorate Category: Professional & Managerial Salary: £45,585 to £54,395 p.a. Post Type: Full Time Release Date: Thursday 09 November 2023 Closing Date: Thursday 23 November 2023 Reference: CSUIT1660 Downloads: Candidate Brief

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