CONTINUING EDUCATION PROGRAM MANAGER

Position Information

Posting Details

Official Job Title CONTINUING EDUCATION PROGRAM MANAGER

Working Title: Program Manager Position Number New Position and 01068620 Division School of Continuing Education Department B9077 AGING & HUMAN SERVICES Position Type Non-Teaching Academic Staff Appointment Type Fixed Renewable FLSA Status Exempt Percent 100% Posting Type Staff Introduction (Description of School/College/Dept/Program)

UWM, a doctoral/research intensive university, is Wisconsin's premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level to 24,000 students. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs.

The School of Continuing Education is the largest provider of professional development in Southeastern Wisconsin providing year-round lifelong learning through varied venues – in our state-of-the-art classrooms in downtown Milwaukee, onsite at business locations, online and other unique locations.

Job Summary

Program Managers are expected to support SCE's commitment to ‘leading change' through competency-based programming, promoting local and global collaborations, and introducing innovative programming to remain current with customer needs and changes in the work world.

Under general supervision and reporting to the Continuing Education Associate Director, these positions lead and supervise all aspects of the department programming and the program manager is expected to perform a wide variety of complex duties exercising good judgment and demonstrating a high level of professionalism and effectiveness in successfully supporting the delivery of face-to-face and online noncredit courses.

Primary programming will be in the areas of health sciences, technology, and human services, although other program areas may be assigned. Communication and working with instructors, participants, staff and student workers are critical to the success of the programs.

DUTIES AND RESPONSIBILITIES

Manage instructor and participant relationships for maximum learning experience

Recruit and hire new instructors

Initiate new program areas for program revenue generation, determine curriculum, investigate subject matter expertise needs and locate instructors

Write and submit training proposals for customized training and generate additional program revenue

Research new marketing avenues and investigate current trends for traditional and professional associations to support current and new program areas

Monitor enrollments, evaluate program activity, and use data to identify strategic marketing needs/opportunities to make informed decisions regarding courses offered

Coordinate with SCE marketing staff to develop marketing plans – defining audiences, write copy and course descriptions when necessary

Review and approve marketing pieces

Manage the scheduling of activities related to public and customized training programs, including conferences (instructor, participant, rooms, refreshments, and materials)

Work with the Associate Director to develop and manage the budget of the assigned program area(s) and assumes responsibility to ensure positive financial outcomes and overall profitability in managed program areas

SALARY : These positions offer a competitive salary. The Hiring range is $52,000 to $56,000. Individual candidates' experience, education and qualifications will determine the appropriate starting rate at the time of hire. This position is in Salary Grade 21. The full salary grade and its range can be found here: https: // www. wisconsin.edu/ohrwd/title-and-total- compensation-study/salary-structure/#milwaukee-mil

UWM offers an excellent benefits package, including health insurance, paid sick and personal leave and four weeks annual vacation as well as contribution towards the cost of other employee benefits, including pension.

TYPE OF APPOINTMENT: These are full time, fixed-term non-teaching academic staff positions, as a Continuing Education Program Manager, renewable annually.

Minimum Qualifications

Bachelor's degree

Three years relevant professional work experience including administrative, customer service, and/or sales

Evidence of excellent collaborative communication skills including the ability to effectively interact with a diverse population

Evidence of strong organizational, planning, analytical, and problem- solving skills.

Proficiency in Microsoft Office Suite software

Ability to maintain flexible hours including occasional evenings and weekends when necessary to support programs

Preferred Qualifications

Experience working in health care, human services or technology industries

Master's degree and/or specialized training or certification in related subject matter

Experience working in higher education environment; adult programming responsibilities a plus

Proficient Web Technology skills with documented experience posting and updating website(s); experience with Word Press and/or Canvas software a plus

On-line technology experience facilitating programs or large interactive meetings using software such as Teams and Zoom

Project Management experience that demonstrates the ability to successfully plan and execute deadline-driven projects with minimal supervision

Demonstrated strong interpersonal skills that establish prior experience engaging and building relationships

Demonstrated understanding of cost accounting principles including break- even/profit analysis for individual projects

Application Instructions

APPLICATION PROCESS: All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. The following link will take you directly to our position: https: // jobs.uwm.edu/postings/36258 .

Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit: 1) cover letter, 2) resume, and 3) the names and contact information for three professional references. Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

Application Deadline 02/19/2023 Continuous (Open Until Filled?) No If Continuous, Initial Review Date Position Contact Name Angie Broderick Contact Phone 1(414) 229-3379 Contact Email [email protected] Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https:// www. cleryact.uwm.edu/, or call UWM's Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title and Total Compensation Project

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total- compensation-study/

Applicant Documents

Required Documents

Cover Letter

References

Resume

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk ().

Do you have a Bachelor's degree?

No Response

Yes

No

Are you able and willing to work a flexible schedule including nights and weekends as necessary?

Yes

No

Please provide a detailed summary of your technology experience as it relates to the following: Facilitating online programs or large interactive meetings using software such as Teams or Zoom; Web technology proficiencies, including experience with Word Press and/or Canvas and Microsoft Office Suite

(Open Ended Question)

If you believe you have relevant experience or expertise in one or more specific program areas (Health Sciences, Human Services and/or Technology,) that may not be fully developed in your resume, please provide in 500 words or less, how that experience or expertise would contribute to your success managing instructional programs.

(Open Ended Question)