Computing Coordinator II
Description
The Computing Coordinator II provides intermediate to advanced level, on-site
and remote, desktop technical assistance to faculty, staff, and students,
including setting up computer hardware, installing and upgrading software, and
troubleshooting intermediate to complex IT Issues. Establishes a working
knowledge of the University's network to troubleshoot network connectivity,
communicates technical solutions, and provides one-on-one end-user training as
needed. Conducts software and hardware inventory database maintenance and
performs work as established by the Office of Information Technology
guidelines.
Duties:
Schedules office visits and troubleshoots hardware/software/networking
problems. Diagnose, research, and correct issues, including the detection
and elimination of computer viruses. Provide coordination, control, and
support of departmental faculty and staff office computers, lab and
classroom support, conference rooms, required software, and associated
network connections. Responsible for maintaining the department's desktop
computer hardware inventory following university policies and procedures
by utilizing OIT's Ticketing System. Responsible for tracking work
requests using OIT Ticketing System and completes work promptly.
Installs operating systems on PC and Apple computers. Configures and
installs software applications, workgroups, network, and all peripherals
as specified on the client interview form. Reviews interview forms,
assessing users' computer needs, and resolves questions before beginning
installs. Sets up and configures applications, email, Internet access,
networked and local printers, files shares, and peripherals according to
OIT guidelines. Trains users on how to ensure their data is being backed
up properly. Ensures all problems are resolved before leaving the client
area.
Participates in departmental technology-based meetings and provides input
for requested strategies and initiatives. Communicates problems to the
Supervisor which impact the user community. Assists Technical Services
Leadership in receiving and distributing new department hardware and
software as it arrives at OIT and performs related duties as assigned.
Qualifications
Required:
Bachelor's degree in Computer Science, Information Systems, or related field.
Minimum of three years of experience working with software and hardware support for PCs and Apple including peripherals, operating systems and diagnostic software.
CompTIA A+ Certification within 18 months of hire date.
Proficiency with PC and Apple computer systems and knowledge of multi-platform operating systems and Microsoft Office supported applications. Software knowledge must include Internet browser, working tools and diagnostic software.
Ability to diagnose and repair computing technology including, but not limited to software, hardware, operating system, peripherals, etc.
Ability to learn and master new software applications quickly.
Excellent verbal and written communications skills in English. Must be able to communicate problems to Supervisor which impact the user community.
Excellent interpersonal skills and ability to interact with users in a service-oriented manner.
Ability to conduct technical training.
Ability to prioritize tasks, follow policies and procedures, meet deadlines and handle multiple projects simultaneously.
Ability to maintain a flexible work schedule including working some nights and weekends.
Possess a thorough working knowledge in imaging, administration, tools, and other databases used by Technical Services.
Desired:
Four years of experience troubleshooting and repairing hardware and software
on PCs and Apple systems with associated peripherals in a higher education
environment.
CompTIA A+, Microsoft Certified Solutions Associate (MSSA): Windows 7/8/10,
Apple Certified, Macintosh Technician (ACMT).
Required Attachments by Candidate: Resume, Cover Letter/Letter of Application
Notes to Applicant:
Full-time position with benefits. Criminal and motor vehicle background checks
required. To apply, please complete the online application and attach a resume
and a cover letter. Applications without the required documents will be
considered incomplete and disqualified.
Salary: $52,009 - $57,209 per year
Schedule
: Full-time
Organization
: C0053 Office of Info Technology
Job Posting
: Feb 14, 2023, 4:58:24 AM
