Computing Coordinator II

University of Houston–Clear Lake
March 16, 2023
Offerd Salary:$52,009 - $57,209
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Computing Coordinator II


The Computing Coordinator II provides intermediate to advanced level, on-site and remote, desktop technical assistance to faculty, staff, and students, including setting up computer hardware, installing and upgrading software, and troubleshooting intermediate to complex IT Issues. Establishes a working knowledge of the University's network to troubleshoot network connectivity, communicates technical solutions, and provides one-on-one end-user training as needed. Conducts software and hardware inventory database maintenance and performs work as established by the Office of Information Technology guidelines.


  • Schedules office visits and troubleshoots hardware/software/networking problems. Diagnose, research, and correct issues, including the detection and elimination of computer viruses. Provide coordination, control, and support of departmental faculty and staff office computers, lab and classroom support, conference rooms, required software, and associated network connections. Responsible for maintaining the department's desktop computer hardware inventory following university policies and procedures by utilizing OIT's Ticketing System. Responsible for tracking work requests using OIT Ticketing System and completes work promptly.
  • Installs operating systems on PC and Apple computers. Configures and installs software applications, workgroups, network, and all peripherals as specified on the client interview form. Reviews interview forms, assessing users' computer needs, and resolves questions before beginning installs. Sets up and configures applications, email, Internet access, networked and local printers, files shares, and peripherals according to OIT guidelines. Trains users on how to ensure their data is being backed up properly. Ensures all problems are resolved before leaving the client area.
  • Participates in departmental technology-based meetings and provides input for requested strategies and initiatives. Communicates problems to the Supervisor which impact the user community. Assists Technical Services Leadership in receiving and distributing new department hardware and software as it arrives at OIT and performs related duties as assigned.
  • Qualifications


  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Minimum of three years of experience working with software and hardware support for PCs and Apple including peripherals, operating systems and diagnostic software.
  • CompTIA A+ Certification within 18 months of hire date.
  • Proficiency with PC and Apple computer systems and knowledge of multi-platform operating systems and Microsoft Office supported applications. Software knowledge must include Internet browser, working tools and diagnostic software.
  • Ability to diagnose and repair computing technology including, but not limited to software, hardware, operating system, peripherals, etc.
  • Ability to learn and master new software applications quickly.
  • Excellent verbal and written communications skills in English. Must be able to communicate problems to Supervisor which impact the user community.
  • Excellent interpersonal skills and ability to interact with users in a service-oriented manner.
  • Ability to conduct technical training.
  • Ability to prioritize tasks, follow policies and procedures, meet deadlines and handle multiple projects simultaneously.
  • Ability to maintain a flexible work schedule including working some nights and weekends.
  • Possess a thorough working knowledge in imaging, administration, tools, and other databases used by Technical Services.
  • Desired:

    Four years of experience troubleshooting and repairing hardware and software on PCs and Apple systems with associated peripherals in a higher education environment.

    CompTIA A+, Microsoft Certified Solutions Associate (MSSA): Windows 7/8/10, Apple Certified, Macintosh Technician (ACMT).

    Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

    Notes to Applicant:

    Full-time position with benefits. Criminal and motor vehicle background checks required. To apply, please complete the online application and attach a resume and a cover letter. Applications without the required documents will be considered incomplete and disqualified.

    Salary: $52,009 - $57,209 per year


    : Full-time


    : C0053 Office of Info Technology

    Job Posting

    : Feb 14, 2023, 4:58:24 AM

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