Communications Center Operator I-Full Time-Duke Medicine Operators-DHTS-Durham

Duke University

United States

February 6, 2022

Description

Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.

Communications Center Operator I-Full Time-Duke Medicine Operators-DHTS-

Durham

Requisition Number:: 172310

Date: Jan 5, 2022

Location:

Durham, NC, US, 27710

Personnel Area: HEALTH SYSTEM

DHTS:

Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.

A 2018 ‘Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Duke University Health System Job Description: COMMUNICATION CTR OPERATOR I (4035)

General Description of the Job Class

Perform duties required to operate a PBX switchboard and communications equipment and alarms.

Duties and Responsibilities of this Level

Answer incoming calls in a timely manner, answering all incoming calls. Answer questions of caller according to hospital policy and direct calls to the appropriate department. Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. Maintain a beeper list and beeps personnel according to type of pager. Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers. Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur. Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster. Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.

Required Qualifications at this Level

Education:

High School graduate

Experience:

Prior knowledge of a communications system is preferred.

Degrees, Licensure, and/or Certification:

N/A

Knowledge, Skills, and Abilities:

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham Nearest Secondary Market: Raleigh

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