The Clinical Liaison will serve as a patient advocate to connect patients and families to services ensuring their comfort. They will establish a relationship and serve as a bridge between patients and their medical teams, while performing tasks including intake evaluations, admitting patients to the facility when appropriate, track referral and account records along with referral data, process health insurance information, and collaborate with other staff to improve processes.
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
In collaboration with agency leaders, Develop and initiate call strategy based on expected call volumes set forth by Visiting Doctor offices, hospital discharge desks, Assisted Living facilities and other possible sources of referrals to present Agency information and obtain patient referrals.
Responsible for HomeHealth and Hospice referral management, including but not limited to initial contact, entry into EMR, review of qualifying criteria, consults as needed, collaborating with Medical Director, coordinating admission, meds, equipment, insurance verification and authorization.
Assists with daily staff update call and proper communication with clinical and operational staff members.
Assists with staff orientation as well as in-services for current staff.
Coordinates the dissemination of patient information to skilled facilities, patient homes, and physicians.
Provide COP Education to contracted facilities ensuring compliance.
Analyzes the potential of the company's service area to determine target markets.
Visits Doctor offices, hospital discharge coordinators, Assisted Living facilities and other possible sources of referrals to present Agency information and obtain patient referrals.
Analyzes the company's organization to determine strengths and weaknesses.
Analyzes past and current marketing data.
Analyzes patient/company relationships.
Develops a marketing plan, identifying priorities and sets a reasonable timetable.
Implements marketing plan staying within established timetable.
Reviews and evaluates the analyses and plan on an established basis.
Must be flexible to accept other duties needed or assigned by the resident or institution.
Performs other duties as assigned by supervisor or management.
KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Must work cooperatively with all members of the team, following EEO rules and regulations, to accomplish a resident centered culture.
Must demonstrate strong leadership and organizational skills.
Must show respect for residents, families, and fellow employees in all actions.
Must have a high degree of integrity.
Must respect the resources of the organization.
Must follow all infection control procedures and guidelines.
Must present professionally in proper uniform according to Employee Handbook.
Must demonstrate attention toward quality service according to Federal and State Regulations.
Must respect all resident rights according to Federal and State Regulations.
Must maintain confidentiality according to Federal and State Regulations.
Must follow all Organizational policies and procedures.
Must participate in continuing education as required.
Must process adequate equipment skills to complete daily work tasks including but not limited to the copier, fax, computer, and other electronic devices.
The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM.
The ability to accept work directives from managers and supervisors in respectful and cooperative manner.
Education and experience equivalent to:
At least 1 year experience in marketing, nursing, or social work interacting with health agencies/professionals.
Must have a minimum of 2 years of hospice experience.
Ability to market and deal tactfully with customers and the community.
Knowledge of business management, governmental regulations, and CHAP standards
Ability to develop and implement improved methods of operation.
The ability to communicate well, both verbally and in writing.
Must have the ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goal achievement.
Must be organized and detail oriented.
Must be able to interact with health professionals at all levels.
LECOM's full time employees enjoy the availability of an industry leading benefits package including:
Highmark BC/BS Medical Insurance with employee-only coverage costing only $55/ month!
Full Family Medical Insurance is only $270/month!
Employees with LECOM Medical Insurance can take advantage of waived co- pays and deductibles at LECOM physicians and Millcreek Community Hospital.
Dental and Vision insurance
403(b) Retirement Plan with Employer Matching of 100% after completing one year of service!
Generous paid time off accruals – vacation and sick time
7 paid holidays each year
Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
Employee referral program
Employee appreciation/recognition events
Employee assistance program and discounted membership at the LECOM Fitness and Wellness Center
The LECOM Institute for Successful Aging is an Equal Opportunity Employer.