Clinic Services Representative II

Position Details

Position Information

Recruitment/Posting Title Clinic Services Representative II

Job Category Staff & Executive - Administrative & Support Department RHG-RWJ OBGYN Clinic Overview

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Clinic Services Representative II in Obstetrics, Gynecology and Reproductive Sciences at Rutgers Robert Wood Johnson Medical School.

Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of Clinical Operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs administrative tasks assigned to support effective and efficient office operations.

Among the key duties of this position are the following:

Greets the patient in a courteous and professional manner, making sure to always maintain eye contact and a strong smile. Keeps patients waiting to be seen apprised of any inordinate delays in being seen by physician and the reason for same. Advises patients when professional staff is ready to receive them.

Promptly answers incoming calls in a courteous, professional and a pleasant demeanor, always identifying self, and location. Answers routine inquiries regarding physicians qualifications, available appointment times, directions to facility, etc. in accordance with written policies, refers more complex questions as appropriate in accordance with established policies and procedures.

Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.

Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information. Reviews and updates registration information for established patients.

Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.

Maintains Computer Databases entering changes in demographic, insurance, and other information as required.

Processes, researches and answers routine telephone and written inquiries from patients in a timely manner. Provides information in person, in writing or by telephone in response to inquiries and in accordance with due concern for patient confidentiality and the surrounding circumstances.

Collects payment from patients, posts payments to the financial system, reconciles credit balance, collects outstanding patient balances and performs other routine operational tasks in accordance with established policies and procedures.

Answers routine inquiries with regard to status of patient billing, insurance payments, etc., in person in writing or by telephone with due regard for patient confidentiality; refers more complex inquiries to appropriate individual or area in accordance with established guidelines.

Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 1775 Position Salary Annual Minimum Salary 22.850 Annual Mid Range Salary 23.350 Annual Maximum Salary 24.050 Standard Hours 40.00 Union Description Teamsters, Local 97 Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to https:// uhr.rutgers.edu/benefits/benefits-overview. Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https: // finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health- insurance.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

Certifications/Licenses Required Knowledge, Skills, and Abilities

Knowledge of medical terminology.

The ability to function in a team environment.

Basic word processing and computer skills.

Must be able to travel to multiple sites.

Preferred Qualifications

At least two (2) years of relevant experience in a medical office setting.

Equipment Utilized Physical Demands and Work Environment

PHYSICAL DEMANDS: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds.

WORK ENVIRONMENT: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions

Posting Details

Posting Number 22ST3780

Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre- employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: https:// uhr.rutgers.edu/non- discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk ().

Do you have knowledge of medical terminology?

Yes

No

Do you have at least two years of relevant experience in a medical office setting?

Yes

No

Applicant Documents

Required Documents

Resume/CV

Optional Documents

Cover Letter/Letter of Application