Tracking Code
23500085250215
Job Description
Information Services & Technology's (IS&T) Client Technology Services
department serves as a liaison between the Boston University community and
IS&T, leveraging technical expertise to assess business needs, advocate for,
and implement technology solutions. We are seeking a self-motivated, critical-
thinking, hardworking technology professional to join the ranks of our highly
dynamic diverse team. Individuals will have the opportunity be part of a team
that provides technology insight at the operational level of supported
departments. Candidates must be able to articulate how technology will enable
BUs operational model. This position will focus on providing day-to-day
support in a primarily macOS environment. Individuals will be responsible for
providing end-to-end technology support to our client communities and building
strong relationships while establishing themselves as the point person in
ever-changing technology driven environments.
The ideal candidate is one who highly values the client experience, is
resourceful, adaptable, thrives in a team-based structure, and ensures
technology works for the client, not the other way around. In return, we
provide an environment that encourages creativity, collaboration, professional
and personal growth, open doors, life-long friendships, and a sense of purpose
topped off with a touch of humor.
Responsibilities include:
Providing day-to-day macOS support
Identifying adaptive challenges within the department or for supported
clients and working with leadership team members to provide opportunities
for solutions
Forming trusted relationships with clients, colleagues, and team members
Advocating for client technology needs
Operating, maintaining, troubleshooting and providing expert level support
for a wide variety of areas on the Charles River Campus including:
client/desktop systems administration mobile devices client-server and
web-based solutions
Participating in multiple service, platform or project teams as a subject
matter expert, technical lead, client lead and/or project lead/manager
Focusing on consistently providing best in class support through
collaboration with our faculty, staff, and researchers to update and
improve business processes using Information Technology solutions
Ensuring appropriate security measures are in place and support audits to
maintain HIPAA-compliant status
Required Skills
1-3 years experience in a related technology environment
Bachelor's Degree in related discipline is preferred
CompTIA A+ certificate preferred
Must be able to lift moderately heavy equipment (up to 50 pounds)
Technical Expertise:
Strong experience with using and diagnosing both Windows and Mac supported
Operating Systems required.
Must be able to troubleshoot software, hardware and network issues.
Preferred experience with VMware, Exchange, Active Directory, group
policy, and server administration skills including monitoring performance
and file permissions.
An understanding of restricted use data is also required.
Should be comfortable with installing, configuring and upgrading Windows
and Mac applications, various specialized applications, peripherals, and
mobile devices.
Knowledge of TCP/IP LAN/wireless networking principles and application
protocols, i.e. HTTP, HTTPS, SMTP and FTP.
Experience with WordPress and web site content management and development.
Experience with a variety of tools commonly leveraged in a complex
enterprise environment such as remote assistance, asset management, image
and deployment, patching, backup and restore, virus protection, and
various native and centrally managed encryption solutions preferred.
Soft Skills:
Must follow procedures and keep accurate records of incidents and requests
while working in the field.
Strong writing and organizational skills required.
Demonstrate patience when problem-solving complex technical issues, over
the phone and in person, with diverse customers.
Learn and support new technology quickly.
Must possess excellent interpersonal communication skills.
Strong customer service skills absolutely necessary.
Energetic, self-directed, motivated and professional individual who
thrives in a fast-paced, dynamic environment.
Interact with all levels of an organization in a professional, diplomatic
and tactful manner.
Work well with external vendors.
Work well with both primary and dotted line reporting.
Work productively in cross-functional teams and/or resourcefully and
independently as an individual.
Must possess the ability to work autonomously and maintain control in
rapidly changing situations.
A high level of independent decision making is absolutely required.
Please note all newly hired staff and faculty will need to be in compliance
with Boston University's COVID-19 Vaccination and Booster Requirement
within 30 days of date of hire. You must upload your vaccine documentation or
request a medical or religious exemption ( instructions ). For further
information on the University's response to COVID-19, please visit the
COVID-19 Resources site.
We are an equal opportunity employer, and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, physical or mental disability, sexual orientation,
gender identity, genetic information, military service, pregnancy or
pregnancy-related condition, or because of marital, parental, or veteran
status. We are a VEVRAA Federal Contractor.
Job Location
BOSTON, Massachusetts, United States
Position Type
Full-Time/Regular
