Client Services Specialist
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Please see Special Instructions for more details.
This is an online only application
Thoroughly redact or block security sensitive information including social
security number, date of birth, age, citizenship status, sex/gender,
ethnicity, marital status and applicant photos from all documents. Failure to
block such information will render the application incomplete. For further
information, click here. All uploaded documents become part of the
applicant's application and are viewable to personnel involved in the hiring
process.
Transcripts
Transcripts must be from an institution accredited by an accrediting agency
recognized by the U.S. Department of Education or the Council for Higher
Education Accreditation (CHEA).
Foreign transcripts
Applicants submitting employment applications with foreign transcripts must
provide transcript equivalency documentation from an approved evaluation
service. The evaluation service must be a member of the National Association
of Credential Evaluation Services (NACES). The evaluation service links on
the following site are provided by South Texas College for your convenience
but are not affiliated with South Texas College: NACES Members
Posting Details
General Statement of Job
General Statement of Job
The Client Services Specialist ensures proper computer operation so that
clients can accomplish institutional tasks, including receiving, prioritizing,
documenting, and actively resolving client service requests. Problem
resolution may involve the use of diagnostic and help request tracking tools,
as well as in-person, hands-on assistance at the desktop level. The Client
Services Specialist will provide training to faculty and staff covering
different topics throughout the year.
Specific Duties and Responsibilities
Specific Duties and Responsibilities
Evaluates documented resolutions and analyzes trends for ways to prevent future problems.
Provides superior first line support and troubleshooting to South Texas College customers experiencing technical issues.
Fields incoming service requests from clients in a courteous and professional manner.
Documents and maintains record of all pertinent client identification information, including name, department, contact information, and nature of problem or issue.
Builds rapport and elicits problem details from service desk customers.
Prioritizes and schedules problem resolution activities; escalates problems (when required) to the appropriate staff member.
Records, tracks, and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Applies diagnostic utilities to aid in troubleshooting.
Identifies and learns appropriate software and hardware used and supported by the institution.
Performs post-resolution follow-up to service requests.
Develops tutorial information and frequently asked questions lists for clients.
Completes needs analysis to develop new training programs or modify and improve existing training programs.
Provides training to faculty and staff to effectively use administrative and academic computing technologies.
Performs other duties as assigned.
Position Information
Posting Number SP2235
Position Title Client Services Specialist
Department ISPSI-Client Services
Temporary End Date (if applicable)
Location Pecan
E-Class Professional/Technical
FLSA Non-Exempt
Min Salary $36,837.00
Salary Range
Required Education and Experience
Associate's Degree required. Associate's Degree in Computer Information Systems, Computer Science, or related field preferred; Bachelor's Degree in Computer Information Systems, Computer Science or related field preferred.
At least one (1) year in customer service or IT related experience required.
Required Knowledge, Skills and Abilities
Excellent oral, written and interpersonal communication skills.
Demonstrated knowledge of Windows Operating System, Microsoft Office Suite, Microsoft Exchange, and Networking.
Extensive knowledge of computer installation, configuration and troubleshooting.
Knowledge of Adobe products, preferred.
Knowledge of mobile devices and virtual desktop infrastructure, preferred.
Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
Demonstrated ability to interact effectively with a diverse, multi-cultural college population.
Demonstrated commitment to achieving the vision and mission of South Texas College.
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Checks, Certificates, Licenses, and Registrations
Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
In addition, subject to a federal background check.
Must have or qualify for a valid Texas driver's license and proof of liability insurance.
A+ and N+ certifications, preferred.
Physical Requirements
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Bending the body downward and forward by bending leg and spine.
Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Applying pressure to an object with the fingers and palm.
Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Ability to make rational decisions through sound logic and deductive processes.
Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Standing particularly for sustained periods of time.
Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.
Working Environment
The above job description is not intended as, nor should it be construed as,
exhaustive of all responsibilities, skills, efforts, or working conditions
associated with this job.
Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions of this job.
Posting Detail Information
Desired Start Date 06/19/2023
Close Date 06/12/2023
Open Until Filled (overrides Close Date) No
Special Instructions to Applicants
This is an online only application
Thoroughly redact or block security sensitive information including social
security number, date of birth, age, citizenship status, sex/gender,
ethnicity, marital status and applicant photos from all documents. Failure to
block such information will render the application incomplete. For further
information, click here. All uploaded documents become part of the
applicant's application and are viewable to personnel involved in the hiring
process.
Transcripts
Transcripts must be from an institution accredited by an accrediting agency
recognized by the U.S. Department of Education or the Council for Higher
Education Accreditation (CHEA).
Foreign transcripts
Applicants submitting employment applications with foreign transcripts must
provide transcript equivalency documentation from an approved evaluation
service. The evaluation service must be a member of the National Association
of Credential Evaluation Services (NACES). The evaluation service links on
the following site are provided by South Texas College for your convenience
but are not affiliated with South Texas College: NACES Members
Candidate Review Start Date
Annual Security Report and Non-Discrimination Statements
Notice of Non-Discrimination
Posting Supplemental Questions
Required fields are indicated with an asterisk ().
What is the highest academic degree earned?
Doctorate
Master
Bachelor
Associate
Certificate
Other
How did you hear about this employment opportunity?
South Texas College Careers website
The Monitor
Starr County Town Crier
HigherEdJobs
Inside Higher Ed Careers
Texas Workforce Commission
Career/Job Fair
Indeed.com
Internal-email
Glassdoor.com
Linkedin.com
Other
How many years of experience do you have in this type of position?
0-1
1-3
3-5
5-7
7+
Do you have at least one (1) year of related experience in customer service or IT?
Yes
No
Applicant Documents
Required Documents
Resume
Cover Letter
Transcripts/Foreign Transcript Evaluations
Optional Documents
Veteran's Employment Preference Documentation
