Client Services Officer (multiple positions)

University of Melbourne
February 05, 2023
Offerd Salary:$71,099 – $75,45
Working address:N/A
Contract Type:Fixed term until 22
Working Time:Full time
Working type:N/A
Ref info:N/A
Client Services Officer (multiple positions)

Job no: 0058435 Location: Parkville Role type: One role part time (0.6 FTE, 4.35 hours daily); Fixed term until 22 Dec 2023. One role full time; Continuing (2 roles available) Department: Student and Scholarly Services Salary: UOM 4 – $71,099 – $75,45 p.a. plus 17% super (pro rata for part time)

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About Student and Scholarly Services This role sits within Scholarly Services which manages the University's libraries, scholarly and special collections, the University of Melbourne Archives, and learning systems. It provides information, research and online learning and teaching technology services to meet the scholarly needs of students and staff.

About the Role As a Client Services Officer, you will deliver high quality frontline services that promote learning, teaching and research activities at the University of Melbourne by supporting the Baillieu Library's Reading Room and its users. The Reading Room team is part of the Engagement and Outreach Portfolio, within the University Archives and Special Collections Group. The position is based in the Baillieu Library.

You will be a welcoming face of the Reading Room and provide a high level, and continually improving standard of service focused on meeting the needs of all users of the University Archives and Special Collections. These collections are made available to users through the Reading Room, and you will be responsible for the end-to-end management of requests to use collection material.

Responsibilities include:

  • Provide high quality, and continuously improving frontline services to all users of the Reading Room, via face-to-face, online, and telephone, and answering queries
  • Maintain the operation and security of the Reading Room and the collections used therein
  • Conduct effective reference interviews to assist collection discovery and access using a range of databases and discovery systems
  • Retrieve and re-shelve collection items for researchers in the Reading Room as requested
  • About You You will have demonstrated self-motivation and initiative in the delivery and provision of excellent customer service.

    You will also have well-developed interpersonal, negotiation and communication skills, including the ability to establish good working relationships with key stakeholders and a strong client focus.

    You will also have:

  • Undergraduate qualifications in museum studies, archives, librarianship, information sciences or another relevant discipline and/or an equivalent combination of relevant experience and education/training
  • Knowledge of databases, catalogues, and library and request management systems for accurate collection cataloguing, tracking and administration
  • To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

    Please note: To be considered for this role you must have current valid work rights for Australia.

    About the University The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

    Benefits of Working with Us In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

  • Flexible working arrangements, generous personal, parental and cultural leave
  • Competitive remuneration, 17% super, salary packaging and leave loading
  • Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
  • Discounts on a wide range of products and services including Myki cards and Qantas Club
  • Career development opportunities and 25% off graduate courses for staff and their immediate families
  • To find out more, visit https: //

    Be Yourself We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

    Join Us! If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ listed below (also found in the Position Description) for the role.

  • Ability to work effectively as a team member
  • A demonstrated ability to provide excellent customer service
  • Well-developed interpersonal, negotiation and written/oral communication, skills, including an ability to establish good working relationships with key stakeholders and a strong client-focus
  • Knowledge of databases, catalogues, and library and request management systems for accurate collection cataloguing, tracking and administration
  • ^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to https://

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at [email protected]

    Advertised: 23 Jan 2023 12:05 AM AUS Eastern Daylight Time

    Applications close: 05 Feb 2023 11:55 PM AUS Eastern Daylight Time

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