Client Services Officer (Community Legal Centre)

Monash University
February 07, 2023
Offerd Salary:$75,245 - $86,431
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Client Services Officer (Community Legal Centre)

Job No.: 646540

Location: Monash Law Clinics (Melbourne CBD)

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $75,245 - $86,431 pa HEW Level 05 (plus 17% employer superannuation)

  • Be inspired, every day
  • Take your career in exciting, rewarding directions
  • Be a part of an inclusive, collaborative community
  • There's a certain feeling you get from working at Monash University. It's the feeling that you're a part of something special. Something significant. And that's because you're not just starting your career, or taking on a bigger challenge. You're making a real contribution – surrounded by energetic, inspiring people who are driven to make a difference as well. Monash is a place where you'll be able to develop your career in exciting, sometimes unexpected ways – putting you in the best possible position for a rewarding future.

    The Opportunity

    Reporting to the Senior Manager Partnerships and Clinics the focus of this role will be to provide professional reception and administrative services to support the Monash Law Clinics, a Community Legal Centre, providing free legal services. As the first point of contact for visitors and callers, the Clinic Services Officer plays a key role in conveying the professional image of Monash Law.

    As the successful candidate you will be responsible for implementing and delivering a range of effective front-line reception and administrative services. Providing high levels of customer service. Maintaining service standards, undertaking the input and analysis of data and other duties as directed from time to time.

    The appointee will have a tertiary qualification in a relevant field; or substantial relevant skills and work experience; or an equivalent combination of relevant experience and/or education/training. With excellent front-line, reception and administration skills. Demonstrated organisational skills and a strong commitment to excellence in customer service. Experience in a legal service would be well regarded.

    If this sounds like a position that suits your current career focus we look forward to hearing from you.

    This role is a full-time position; however, flexible working arrangements may be negotiated.

    For instructions on how to apply, please refer to “How to apply for Monash Jobs”.


    Ms Melissa Fletcher, Senior Manager Partnerships and Clinics, Faculty of Law, +91 3 9905 1301

    Position Description

    Client Services Officer (Community Legal Centre)

    Closing Date

    Tuesday 7 February 2023, 11:55pm AEDT

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    Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.

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