Client Services Assistant

James Madison University
February 13, 2023
Offerd Salary:$35,000 - $38,325
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Position Details

Position Information

Working Title Client Services Assistant

Position Number 0299 Posting Number S3032 State Role Title Education Support Specialist II Position Type Classified Position Status Full Time FLSA Status Non-Exempt: Eligible for Overtime College/Division Faculty and Curriculum Department 100177 - Office Of The Registrar Pay Band 3 Pay Rate Pay Range Specify Range or Amount $35,000 - $38,325 Is this a JMU Only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position? No

Position Summary Information

General Information

The Office of the Registrar is accepting applications for a Client Services Assistant. The Client Services Assistant performs duties to support operations of the Office of the Registrar.

Duties and Responsibilities

The successful candidate will serve as a vital team member for the Office of the Registrar by working with the Client Services Team to assist students with class enrollment, major/minor changes, enrollment/degree verification's, as well as transcript orders.

Each member of the Client Services Team has normal day to day responsibilities, but is cross-trained in all deliverables to ensure stellar customer service. The Client Services Assistant will be the subject expertise for enrollment. Responsibilities include but are not limited to manual enrollment processes, troubleshooting complex enrollment issues as well as student record maintenance and clean-up.


Competitive candidates must:

  • Have knowledge of and the ability to use computer hardware/software.
  • Be capable of interpreting and applying policies and procedures accurately.
  • Communicate effectively, both orally and in writing.
  • Have a strong customer service background with the general public.
  • Be capable of working effectively in a fast-paced environment independently and within a team.
  • Have experience managing and maintaining confidential records.
  • Have knowledge of policies and procedures in Higher Education, preferred.
  • Condition(s) of Employment

    Employment is contingent upon the successful completion of a criminal background check.

    E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

    Posting Detail Information

    Posting Date 01/19/2023

    Beginning Review Date 01/27/2023 Closing Date 01/27/2023 Open Until Filled Yes Proposed Starting Date 02/13/2023 EEO Statement

    James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

    We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

    Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

    Reasonable Accommodation Request

    If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

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    Documents Needed to Apply

    Required Documents

  • Cover Letter
  • Resume
  • Optional Documents

  • Certificate of Disability
  • Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How did you learn about this position?
  • Charlottesville Daily Progress
  • Chronicle of Higher Education
  • Diverse Issues in Higher Education
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  • Employee Referral
  • Harrisonburg Daily News Record
  • Hispanic Outlook
  • INSIGHT Into Diversity
  • JMU Dual Career and Community Resources Program
  • JMU JobLink
  • Job Fair
  • NCAA
  • Northern Virginia Daily
  • Nuevas Raices
  • Radio
  • Richmond Times Dispatch
  • Roanoke Times
  • Social Media (Facebook, LinkedIn, Twitter, etc.)
  • VA Jobs Website
  • VEC (Virginia Employment Commission)
  • Winchester Star
  • Other
  • If you selected a source above please type "N/A" in the following box. If you selected "Other" please indicate where you heard about the position.
  • (Open Ended Question)

  • Are you requesting consideration through the Alternative Hiring Process and have you received an approved Certificate of Disability? If yes, please attach your Certificate of Disability to this application under the documents section.
  • Yes
  • No
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